• Manage field operations for existing elevator installations, ensuring smooth functioning and timely maintenance.• Oversee a team of technicians and coordinate with clients to address service issues and resolve escalations.• Implement best practices for safety, quality control, and customer satisfaction.

• Led modernization projects for elevator systems, from planning and budgeting to execution and completion.• Coordinated with cross-functional teams, including engineering, procurement, and construction, to ensure project success.• Managed project timelines, resources, and budgets to meet client requirements.

• Identified and pursued business opportunities for elevator modernization projects.• Collaborated with architects, building owners, and contractors to assess needs, provide technical solutions, and deliver proposals.• Achieved sales targets by cultivating strong customer relationships and promoting the value of modernization services.

• Developed market-specific strategies to strengthen vendor relationships and increase business line production.• Maintained key partnerships within the western states for medium to large-scale equipment and infrastructure financing.• Specialized in project financing requests up to $5MM, structuring complex financing packages requiring high levels of creativity and insight.

Sales Manager | Sales and Service Coordinator II-July 2016 – September 2017• Managed a portfolio of top-tier business clients, focusing on growth-specific strategies. Developed lending, treasury management, and detailed account services.• Initiated key partnerships with centers of influence that resulted in 220% in lending production and 112% in overall branch revenue.• Received Annual Pinnacle Branch, Star of Excellence Winner, and Spring Campaign Winner awards.Business Banking, Small Business Specialist-November 2013 - July 2016• Grew a portfolio of 150 clients, focused on client retention and deepening relationships through new lending requests, treasury management solutions, and merchant payment solutions. Achieved a portfolio revenue of 156% year over year.• Acquired new business through building a network of external customers, centers of influence, and branch employees resulting in being ranked #1 in equipment finance production and #1 in merchant services production region-wide.• Controlled, managed, and structured financing requests for cash flow, equipment finance, and commercial purchases.• Developed and implemented treasury management solutions to improve functionality, control costs, and streamline operations.Personal Banker | Back Up Manager-May 2011 - November 2013• Ranked #1 Banker in Region 46.• Coached and trained on customer service goals, expectations, improvements, and strategies. Revamped teller referral training and implemented product knowledge training sessions for all staff resulting in significant increases in referrals and production, netting 40% increase in referral production.

• Demonstrated proficiency in dual roles as a management trainee and personal banker, effectively navigating both responsibilities.• Provided strategic guidance to team members, aligning their efforts with branch and regional sales strategies while supporting their personal development goals• Successfully completed Bank of Hawaii’s prestigious leadership development program, Pathways to Professional Excellence, showcasing strong commitment to professional growth.• Innovated sales and campaign strategies yielding notable increases in sales and referrals, and played a pivotal role in winning multiple sales campaigns.

• Operated in the capacity of a phone banker focusing on service requests, new accounts, lending requests, and partner referrals.• Worked closely with corporate banking, marketing, and IT departments to streamline internal on-boarding processes.• Member of process and procedural review board tasked with implementing and testing new financial technology software.