Jacob Marks Email & Phone Number
Who is Jacob Marks? Overview
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Jacob Marks is listed as Licensed Insurance Agent at AmeriLife, a company with 1411 employees, based in St Petersburg, Florida, United States. AeroLeads shows a matched LinkedIn profile for Jacob Marks.
Jacob Marks previously worked as Client Services Representative at Planworks and Internet / Voice Customer Service Representative at Spectrum. Jacob Marks holds B.S. Psychology, Human Factors Psychology, Graduated from University Of Central Florida.
Email format at AmeriLife
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About Jacob Marks
Blending a passion for deep research and creative design with a rich history of customer engagement, I specialize in enhancing products, services, and systems for optimal efficiency, safety, and user satisfaction. My ability to identify and remedy design issues ensures that each project contributes to a more intuitive and user-friendly world. With extensive experience in customer-facing roles, I excel in creating meaningful service experiences that resonate long after the interaction.Currently at Spectrum as an Internet/Voice Customer Service Representative in St. Petersburg, Florida, I uphold professional, friendly customer interactions and effectively resolve internet service-related issues. Prior to this, at TTEC, I was a Healthcare Insurance Customer Advocate & Learning Coach, where I mentored new staff and managed various insurance services. My role as Event Production Technician Manager at the University of Central Florida Student Union saw me leading teams to deliver exceptional audio-visual solutions for live events.Additionally, my internship at Quirk as a UX Design Intern involved spearheading a fintech application project, where I honed my skills in UI enhancements and applied platform-specific UI standards to fintech application development.Educationally, I hold a B.S. in Psychology, with a focus on Human Factors Psychology, from the University of Central Florida. This background, combined with my recent achievements - the 2023 Keys to Success Silver Key Award and a Google IT Support Professional Certificate in 2024 - fuels my commitment to pioneering user-centered, efficient solutions in the tech industry. My career is a testament to my dedication to improving systems, focusing on making them more efficient, user-centered, and friendly for both employees and customers.
Jacob Marks's current company
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Jacob Marks work experience
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Client Services Representative
Current
Internet / Voice Customer Service Representative
- Maintain professional communications. Upheld a friendly and professional demeanor in customer interactions, fostering positive relationships while adhering to company policies and procedures.
- Resolved issues for customers related to their Internet services. Addressed customer concerns promptly, demonstrating strong problem-solving skills and customer-centric approach to finding effective solutions.
- Efficiently managed customer inquiries in order to provide timely and accurate responses… Show more
- Efficiently managed customer inquiries in order to provide timely and accurate responses to customer queries with regard to their Internet service, ensuring high levels of customer satisfaction and retention.
- 2023 Keys to Success Silver Key Award Winner for Exceptional Customer Service Show less
Healthcare Insurance Customer Advocate & Learning Coach
- Employed by TTEC under contract, serving as a full-time Customer Advocate / Learning Coach for Blue Cross and Blue Shield of IL & TX.
- Responsibilities include coaching new advocates, grading calls, providing benefits quotes, managing claims, filing appeals and pre-authorizations, drafting insurance letters, and delivering high-quality customer service.
- Also mentored new advocates on quality assurance and performance enhancement, managing various insurance services, including claims and… Show more
- Also mentored new advocates on quality assurance and performance enhancement, managing various insurance services, including claims and documentation. Show less
Event Production Technician Manager
- Led a 3-5 person team in managing streaming services and audio-visual equipment for live events and productions at the University of Central Florida.
- Orchestrated seamless setup, maintenance, and breakdown of power, lighting, audio, photography, and video systems to meet diverse client needs.
- Delivered high-quality audio-visual solutions, received accolades for exceeding client expectations, and optimized team efficiency through streamlined processes and training… Show more
- Delivered high-quality audio-visual solutions, received accolades for exceeding client expectations, and optimized team efficiency through streamlined processes and training initiatives.Contact.
Ux Design Internship
- I spearheaded a project to design and prototype a fintech application named Quirk, focusing on innovative web transaction services.
- Implemented critical UI enhancements using Apple's and Android's design guidelines, elevating user experience.
- Acquired hands-on expertise in applying platform-specific UI standards to fintech application development.CEO of Quirk- pete@quirktechnologies.comhttps://quirktechnologies.com/
Colleagues at AmeriLife
Other employees you can reach at amerilife.com. View company contacts for 1411 employees →
Brian Thomas
Colleague at AmerilifeTampa, Florida, United States, United States
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Veronica Miers
Colleague at AmerilifeMiami, Florida, United States, United States
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Katherine Pauley
Colleague at AmerilifeLand O' Lakes, Florida, United States, United States
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Doug Stovall
Colleague at AmerilifeNew Port Richey, Florida, United States, United States
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Emily Foley
Colleague at AmerilifeCorpus Christi, Texas, United States, United States
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Kaitlyn Rivers
Colleague at AmerilifeGreater Tampa Bay Area, United States
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Danny Woolman
Colleague at AmerilifeLakeland, Florida, United States, United States
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Dennis Davis
Colleague at AmerilifeGreensboro--Winston-Salem--High Point Area, United States
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Aaron Brubeck
Colleague at AmerilifeLeawood, Kansas, United States, United States
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Barry Morrow
Colleague at AmerilifeWinston-Salem, North Carolina, United States, United States
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Jacob Marks education
Frequently asked questions about Jacob Marks
Quick answers generated from the profile data available on this page.
What company does Jacob Marks work for?
Jacob Marks works for AmeriLife.
What is Jacob Marks's role at AmeriLife?
Jacob Marks is listed as Licensed Insurance Agent at AmeriLife.
Where is Jacob Marks based?
Jacob Marks is based in St Petersburg, Florida, United States while working with AmeriLife.
What companies has Jacob Marks worked for?
Jacob Marks has worked for Amerilife, Planworks, Spectrum, Ttec, and University Of Central Florida Student Union.
Who are Jacob Marks's colleagues at AmeriLife?
Jacob Marks's colleagues at AmeriLife include Brian Thomas, Veronica Miers, Katherine Pauley, Doug Stovall, and Emily Foley.
How can I contact Jacob Marks?
You can use AeroLeads to view verified contact signals for Jacob Marks at AmeriLife, including work email, phone, and LinkedIn data when available.
What schools did Jacob Marks attend?
Jacob Marks holds B.S. Psychology, Human Factors Psychology, Graduated from University Of Central Florida.
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