Jacob Root Email & Phone Number

Tacoma, Wa, Us

Okinawa, Japan

Okinawa, Japan

Worked on-site with Marine Corps Installations Pacific (MCIPAC) General Facilities to support GeoFidelis (IGI&S) projects. Coordinated with relevant personnel to conduct surveys and collect all built-environment data.• Used Trimble TSC-2, TSC-3, TSC-5, and GeoXH6000, as well as R2 and R8 receivers to survey.• Used Trimble Software (Trimble Access, Trimble Business Center) to post-process collected data using Trimble and Geospatial Information Authority of Japan (GSI) base stations.• Used ArcGIS programs such as ArcMap and ArcGIS Pro to view and manage collected data, to support the mission of MCIPAC.

Greater Seattle Area

Played important role in dealership operations, including delivery and pickup, assessing vehicles for quality and accurately appraising them for purchase, as well as identifying potential issues and items that may need replacing. Organized dealership lot to encourage sales of older vehicles. 100% on-time record and always showed up ready to work. Exceptional manual transmission skills.• Successfully picked up and delivered vehicles across Western Washington.• Assessed vehicles for quality and ensured all aspects of every vehicle operate correctly and within standards set out by Shift.• Accurately appraised over a hundred vehicles according to Shift policy with a 99+% acquisition rate.• Assisted in selling vehicles; ensured vehicles were in excellent condition for delivery/sale.

Seattle, Washington, United States

Developed partnerships between technicians, home warranty representatives, and homeowners. Ensured on-time arrival to homes by technicians. Ensured homeowners paid deductibles, technicians were paid for their time, and home warranty organizations were not overcharged. Coordinated time slots and dispatched technicians to homes. Worked with over 150 workflow pipelines to manage data such as active service partners, jobs, home warranty companies, alerts and warnings, and deductible management.• Managed hundreds of technicians to connect home warranty repairs to homeowners.• Used GIS data and methods to efficiently guide technicians to addresses.• Handled telephone, text message, and email communications.

Tacoma, Wa

Delighted customers operating and driving with customer-first and safety focus. Communicated with diverse individuals and small groups while remaining enthusiastic. Used GPS and rerouted during construction or high traffic to meet customers’ needs. Maintained knowledge on cities, including roads, highways, and bridges. Helped customers with luggage and packages.• Achieved and maintained 5-star rating online with Uber and Lyft; engaged with the public respectfully and professionally while answering questions, maintaining safety, and ensuring positive experiences.• Strengthened communication skills while providing up to ~100 rides per week while maintaining full-time academic schedule and high GPA.• Analyzed peak hours to set schedule, adapted to changing customers' priorities, and optimized earnings and tips driving during specified hours.

Tacoma, Wa

Greeted customers and provided excellent service as first and last impressions of customers. Opened vehicle doors, assisted with luggage, answered customers’ questions. Followed and met company policies and standards. Resolved customers’ challenges acting swiftly to provide best service. Advanced communication skills working in fast-paced environment, helping customers, and collaborating with staff to expedite solutions and satisfy customers. Trained new employees on customer service, policies, and safety. Supported multiple team members and remained flexible.• Delivered highest quality of customer service and maintained 100% safety record with zero accidents.• Engaged with customers in friendly manner and received positive comments/feedback on services provided.• Partnered with management to ensure new employees received proper training and followed all procedures.• Handled complex requests with accuracy and protected expensive customers’ belongings from damage.

Master Of Science - Ms, Geographic Information Science And Cartography, 3.83 Gpa

Bachelor Of Science - Bs, Urban Design, 3.9 Gpa

Activities and Societies: Member with CIVITAS, a group focused on the study of cities and infrastructure. Dean's list every quarter since.

General Studies