Jake Lombard Email & Phone Number

Monroe, Washington, United States

Seattle, Washington, United States

Majority of duties were accessed through a ticketing system where the needs of clients and other employees were recorded by creating a ticket and documenting the process to resolution to ensure accuracy and timeliness to meet or exceed SLAs based on client agreements.Daily interaction with customers, clients and team members to drive resolution of technical problems related but not limited to; account administration, software installation and support, re-imaging and deployment of workstations and peripheral equipment, hardware troubleshooting and installation and upkeep/editing of SOPsTaking incoming calls for break fix issues that required immediate attention from client customers and ensured a positive experience backed by many positive survey results.Also assisted in a voluntary Celebrations Committee to ensure high morale and overall positive workplace experience.

Seattle, Washington, United States

Taking incoming calls from security officers at sites across North America to provide basic troubleshooting of security systems and programsRemote monitoring of alarm systems and dispatch for sites across North America.Radio communication with sites in the greater Pacific Northwest Region.Incident reporting and management for sites across North America including emergency dispatch for threats to health and life safety.Quality Analysis of services provided to ensure the team met or exceeded client SLA.Risk assessment based on current events and communication to determine appropriate response.Working with cross functional teams to ensure rapid resolution to issues at sites across North America.Monitoring Multiple sites CCTV to ensure vigilant lookout and loss prevention.Creating work orders and tickets for issues outside the scope of duties required for the ASOC.Assisting training team with additional updates as policies and Standard Operating Procedures change.Answering incoming emails and help desk instant chats for on site officers and employees to assist with access control and task creation.Took on supervisor duties as workflow required in absence of available supervisors including team management and delegation.

Silverdale, Washington, United States

Maintained accurate Cash Drawer and safe totals including end of night balancing.Daily interaction with customers to assist with education and sales of products and services provided. Maintaining accurate store inventory counts on a weekly basis for high ticket items.Troubleshooting service issues and billing education.

Silverdale, Washington, United States

Maintained accurate Cash Drawer and safe totals including end of night balancing.Daily interaction with customers and team members to drive store numbers and sales in a positive direction to achieve goals. Maintaining accurate store inventory counts and management of our ordering system.Troubleshooting technical issues with in-store photo development machines.