Jake Lombard Email & Phone Number

Monroe, Washington, United States

Seattle, Washington, United States

Majority of duties were accessed through a ticketing system where the needs of clients and other employees were recorded by creating a ticket and documenting the process to resolution to ensure accuracy and timeliness to meet or exceed SLAs based on client agreements.Daily interaction with customers, clients and team members to drive resolution of.

Seattle, Washington, United States

Taking incoming calls from security officers at sites across North America to provide basic troubleshooting of security systems and programsRemote monitoring of alarm systems and dispatch for sites across North America.Radio communication with sites in the greater Pacific Northwest Region.Incident reporting and management for sites across North America.

Silverdale, Washington, United States

Maintained accurate Cash Drawer and safe totals including end of night balancing.Daily interaction with customers to assist with education and sales of products and services provided. Maintaining accurate store inventory counts on a weekly basis for high ticket items.Troubleshooting service issues and billing education.

Silverdale, Washington, United States

Maintained accurate Cash Drawer and safe totals including end of night balancing.Daily interaction with customers and team members to drive store numbers and sales in a positive direction to achieve goals. Maintaining accurate store inventory counts and management of our ordering system.Troubleshooting technical issues with in-store photo development.