Experienced Information Technology Help Desk with a demonstrated history of working in the telecommunications industry. Skilled in Technical Support, Software Installation, Security, CompTIA, and System Administration. Adept at installing network components, adding new lines and configuring components. Sets up, troubleshoots and optimizes peripheral devices. Proficient in updating software and hardware to meet performance demands. Knowledgeable Technical support bringing over 8 years' experience in helpdesk support, network administration and device support. Competent in using technical skills and root cause analysis techniques to resolve failures and maintain user productivity. Desire for long-term position with room for career advancement. Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities.