Jacob Shepherd

Jacob Shepherd Email and Phone Number

Energetic Hotel Manager | Data-Driven Process Improvements | Revenue Growth & Guest Satisfaction | Open to Relocation in and around Asheville, North Carolina @ Oliver Companies, Inc.
duluth, minnesota, united states
Jacob Shepherd's Location
St Petersburg, Florida, United States, United States
About Jacob Shepherd

I am a passionate hospitality professional with over 5 years of experience in hotel management, currently serving as the Director of Rooms at the Doubletree by Hilton Tampa Rocky Point Waterfront. My leadership has led to significant operational improvements, such as elevating our TripAdvisor ranking from 56th to 20th in the Tampa area. My approach centers on data-driven strategies and fostering a collaborative, team-oriented culture.I’m particularly proud of my ability to innovate and enhance guest experiences. For example, I implemented a successful partnership with a local Bike Share program, adding unique amenities for our guests while boosting overall revenue. Previously, as a Hotel General Manager, I led the turnaround of a distressed boutique hotel, optimizing revenue streams and improving guest satisfaction through clear guidance and employee training.With a B.S. in Management and Finance from the University of Tampa and currently pursuing my MBA, I’m always eager to refine my business acumen and stay ahead in the hospitality industry. I excel in financial analysis, revenue management, guest service optimization, and team leadership.As I continue to advance in my career, I am looking to bring my expertise to a dynamic hotel management role in or around Asheville, North Carolina. I’m ready and excited to relocate, bringing with me a proven track record of driving operational excellence and elevating guest experiences. If you’re looking for a dedicated leader with a passion for hospitality and a solution-focused mindset, I’d love to connect!

Jacob Shepherd's Current Company Details
Oliver Companies, Inc.

Oliver Companies, Inc.

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Energetic Hotel Manager | Data-Driven Process Improvements | Revenue Growth & Guest Satisfaction | Open to Relocation in and around Asheville, North Carolina
duluth, minnesota, united states
Employees:
46
Jacob Shepherd Work Experience Details
  • Oliver Companies, Inc.
    Director Of Rooms
    Oliver Companies, Inc. Jan 2023 - Present
    Tampa, Florida, United States
    • Led teams in preparing housekeeping, front desk, and transportation for annual QA inspection, achieving 96% overall score.• Empowered Front Desk team to improve TripAdvisor ranking from 56th to 20th in Tampa area.• Partnered with Resort Pass program, increasing annual revenue by $6,000.• Partnered with Wynd Sentry to install recreational smoke monitoring in guest rooms and increase annual revenue by $24,000
  • Avalon Hospitality Group
    Hotel General Manager
    Avalon Hospitality Group Nov 2022 - Dec 2022
    The Capitol Hotel Downtown Hartford
    Led the re-positioning of a distressed 96 room upscale boutique hotel by implementing cost-saving measures and revenue enhancement strategies:• Conducted a comprehensive review of accounting procedures, resulting in the collection of over $20k in past due A/R.• Created an incentive program to drive staff to provide exceptional guest experiences.• Cultivated a cohesive team through clear guidance and training on company SOP's.
  • Avalon Hospitality Group
    Corporate Task Force General Manager
    Avalon Hospitality Group Aug 2021 - Nov 2021
    Multiple
    • Recruited and trained a new team, implemented company SOP's, and onboarded a permanent GM for an Econolodge transition under Avalon Hospitality Group.• Managed a 120-room Red Lion property under receivership and continued remote management while handling other task force assignments.
  • Avalon Hospitality Group
    Hotel General Manager
    Avalon Hospitality Group Dec 2020 - Aug 2021
    Red Roof Inn - Clearwater, Florida, United States
    Managed revenue to exceed budget despite pandemic challenges, negotiated partnerships for laundry & vending machines, and implemented successful maintenance & cleaning program. • Led property through brand standard changes in response to COVID-19.• Achieved revenues higher than budgeted.• Negotiated partnerships for laundry & vending machines.
  • Avalon Hospitality Group
    Hotel Assistant General Manager
    Avalon Hospitality Group Aug 2018 - Aug 2020
    Red Roof Inn Clearwater Fl
    • Conducted monthly guest service training with staff to enhance customer satisfaction.• Monitored and responded to guest feedback, analyzing responses for improvement opportunities.• Led Maintenance team to successfully return 30 Out of Order rooms to service.• Managed accounting records, A/R, and implemented new payroll software for efficient operations.
  • United States Marine Corps
    Supply Chain Manager
    United States Marine Corps Jul 2013 - Jul 2018
    In my role as a Supply Chain Manager in the United States Marine Corps, I led a diverse team across multiple specialty areas, streamlined procedures, and earned recognition for disposing of excess equipment. My leadership and logistics skills were honed during my deployment to Spain, where I provided comprehensive supply and logistics support.

Jacob Shepherd Education Details

Frequently Asked Questions about Jacob Shepherd

What company does Jacob Shepherd work for?

Jacob Shepherd works for Oliver Companies, Inc.

What is Jacob Shepherd's role at the current company?

Jacob Shepherd's current role is Energetic Hotel Manager | Data-Driven Process Improvements | Revenue Growth & Guest Satisfaction | Open to Relocation in and around Asheville, North Carolina.

What schools did Jacob Shepherd attend?

Jacob Shepherd attended University Of Tampa, University Of Tampa - John H. Sykes College Of Business, University Of Tampa - John H. Sykes College Of Business.

Who are Jacob Shepherd's colleagues?

Jacob Shepherd's colleagues are Andy Mayer, Matthew Mckee, Fox Howard, Stacy Lowney, Celinda Aviles, Mike Brat, Blanca Garcia.

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