Sherin Jacob Email & Phone Number

Tarrytown, New York

Product ownership: · Monitoring state and federal regulations that impact the products and programs of the organization· Subject matter expertise· Understanding and translating said regulations into technical and non-technical specifications· Working with staff to provide business requirements for development· Facilitate User Groups, backlog meetings and drive product direction Account Management · Responsible for training appropriate resource/s to provide first level support for new systems.· Conducts weekly client meetings· Responsible as a single point of contact for account management and implementation activities on client engagements. · Responsible for engaging clients in discussions about new products and conducting needs assessments to identify opportunities for new product development.· Manage and client satisfactionProject Management· Manages the development life cycle for new products/systems to include but not limited to business analysis, requirements gathering, envisioning, workflow analysis, testing and documentation.

Denville, New Jersey

• Advanced skills in Microsoft Office, Excel and PowerPoint to present the data.• Manage the collection, reporting, and dissemination of HCHAPS scores as well as patient satisfaction scores for outpatient and emergency departments.• Patient satisfaction scores, clinical core measures and other quality measures are calculated, trended and reported monthly, quarterly and annually to the directors of various departments.• Assist in researching best practices to prepare training materials to increase scores in departments that require improvement.• Prepare weekly reports on grievances and complaints. • Abstract Emergency Department Throughput and Global measures in the Care Discovery Quality Measures-Truven Health Analytics Data Management tool.• Coordinate, prepare, assist and participate in Peer Review Committee, Grievance Committee, Ethics Committee and Clinical Quality & Patient Safety Improvement Council.

Valhalla, Ny

• Utilize Volgistics management tool to update and extract pertinent reports.• Record evaluations for residents and orthopedic physicians.• Created detailed graphs and trend reports based upon patient experience feedback form data.

Mt. Kisco

• Organize clinical education applications for nursing staff.• Compile necessary data for individual hospital units and interpret the results through graphs to explain trends.• Coordinated and executed workshops for nursing departments.

Port Chester, New York

• Conceptualized and created an innovative survey tool focusing on questions regarding mental and behavioral issues.• Performed comprehensive literature review detailing evidence-based health programs targeting mental and emotional issues causingobesity.

Chennai Area, India

• Successfully led and completed complex projects (Team size 5-10)• Interacted closely with Programmers to ensure successful releases• Managed time and priorities to meet all established testing schedules and deadlines• Honored recipient of multiple Employee Appreciation Awards for outstanding work ethic, teamwork as well as training and mentoring new employees..• Monitored and recorded project metrics and testing outcomes.• Pioneered the training of more than 20 newly hired employees.

Chennai Area, India

• Fluency in different testing types and techniques and the SDLC cycle.• Ability to use SQL and understand basic database concepts as they apply to testing• Developed test procedures (test scripts, test cases, test scenarios, etc.) and executed test procedures and record detailed testing results

Master Of Public Health (Mph), Health Policy And Management

B-Tech, Biomedical And Electronics Engineering