Jacob Sowell Email & Phone Number

Tampa, Fl, Us

Tampa, Fl, Us

Tampa, Fl, Us

Delivered comprehensive Level 2 technical support to approximately 600 end users, leveraging advanced tools such as Command Prompt, Event Viewer, Windows Services, and Windows Registry. Expertly utilized Windows Management Tools and ConnectWise Control Center to facilitate both in-office and remote troubleshooting.Managed the technical onboarding process for new hires and system upgrades for existing staff by imaging workstations with a proprietary image, conducting quality assurance checks on new setups, and overseeing the distribution of workstation equipment to new hires.Administered system access for user accounts using JumpCloud Active Directory services and Duo Mobile for secure authentication, ensuring robust security and user access management.Executed prompt first-response services for account verification and unlocking utilizing JumpCloud and Duo, enhancing user experience and security protocol adherence.Implemented and managed group policies for user accounts at both local and network levels using Windows PowerShell, optimizing system configuration and policy enforcement.Conducted asset tracking and management using Asset Panda, ensuring accurate provisioning and tracking of all company workstations to support asset integrity and accountability.Maintained and updated collaborative documentation for company technology inventory and contributed to the development of knowledge base articles, supporting team knowledge sharing and continuity.

Clearwater, Florida, Us

Provided first-level troubleshooting for internet connectivity issues across 200 locations, utilizing the SolarWinds ticketing system for efficient ticket resolution.Delivered immediate technical support for peripheral device issues to a core office staff of 50, ensuring quick resolution of hardware and user concerns.Managed the installation and upgrading of broadband connections at 200 locations, significantly improving network stability and performance.Configured iPads for new staff and store managers using Mobile Device Management (MDM) certificates, enhancing device security and setup efficiency.Oversaw setup and maintenance of workstation and peripheral devices for core office personnel, optimizing functionality and user satisfaction.Coordinated the delivery and logistics of workstation equipment for remote workers and managed inventory of peripheral devices, ensuring availability and operational efficiency.

Tampa, Fl, Us

Delivered first-response remote technical support for 100 end users using ConnectWise Control, effectively resolving issues to enhance user productivity.Configured new devices with VMware Workspace ONE, enforcing compliance through hard drive encryption, antivirus installations, and group policy management.Managed the installation and configuration of CISCO network equipment, including firewalls, switches, and routers, while maintaining detailed network documentation and managing DHCP settings.Led cybersecurity initiatives by monitoring threats, updating antivirus software across all end-user devices, and implementing security measures to maintain network integrity.Oversaw access control via Active Directory and proprietary software, developed and maintained policy documentation, and collaborated with vendors to integrate new systems smoothly into existing infrastructure.

Us

Managed the cleaning and maintenance of workstation and Point of Sale (POS) equipment, including scanner/scales, PIN pads, and receipt printers, ensuring optimal functionality and reliability in high-traffic retail environments.Built and deployed workstation and POS systems, effectively assigning IP addresses to end-user devices and maintaining meticulous documentation of network configurations to support operational continuity.Oversaw the inventory management of software licenses and owned cable management, enhancing system organization and ensuring compliance with software licensing regulations.

Tampa, Fl, Us

Served as SharePoint Administrator for approximately 500 end users, expertly managing user accounts via Active Directory, automating digital record uploads and cabinet creation using Windows PowerShell, and overseeing permission structures within SharePoint to ensure secure and efficient access.As Phone Systems Administrator, led the physical installation of new phone systems and provided dedicated technical support to approximately 75 end users, enhancing communication infrastructure and user satisfaction.Functioned as Helpdesk Technician using ManageEngine Servicedesk to efficiently resolve tickets, ensuring all issues related to faulty equipment, network connectivity, and software problems were addressed. Also responsible for configuring and integrating workstation equipment into the internal network, maintaining high levels of operational efficiency and user satisfaction.

Tampa, Fl, Us

Formatted government documents to be accessible to the visually impaired. Digitized medical and educational records.

Us

Maintained and operated digital and 35mm projectors, provided food service to customers, trained new hires in food and customer service.

Bachelor Of Science (Bs), Computer Engineering

Associate Of Arts (Aa), Liberal Arts And Sciences/Liberal Studies