Jacob Stick Email & Phone Number

I work with court documents with the Clerk of the Court as Court Clerk I in the Phone Center. During this time I have worked with both Criminal and Civil Cases. I answer calls in regards to these type of cases, but I also compiled and wrote the training manuals for both of these departments. After receiving the training manual for the Criminal department, management was impressed with the work and requested that I make a training manual for every department. I have been working in a trainer capacity for new employees that comes into the department that needs training on the different aspects of the call center. While working for Clerk of the Court I would regularly have to enter data about defendants and assist in setting up court dates for the general public. The information would be held on the Odyssey program. Information such as addresses and court dates were regularly updated and ordering court files were requested to be picked up in the Court house if they were being held in the Records Department. I have been working for Clerk of the Court for about 3 years where we would receive calls from all manner of court-related matters to assist. From the general public with requests on information on court dates and records to attorneys to law enforcement and bondsmen. Each coming with their own unique set of issues and using the knowledge I have gained from working in the department to assist them to the best of my ability or at the very least directing them in the right direction that they would need to go to obtain the information that they were seeking.

Produced and deliver Operational reports that provide metrics, data, and recommended solutions that assist Leadership and Strategic Partners in making decisions by matching investments to objectives, allocations for capacity, balance risk against performance, and identify and implement cost efficient operational processesManipulate data using spreadsheet or database applications taking into account technical knowledge of operations, reporting formats, and objectives of data analysisInvestigate and corrects discrepanciesProvide basic data analysis and provides observations and recommendations for review by managementCross-trained with team members to provide support and back-up on various work processes

Hands-on experience in accepting payments from customers and give change and receiptsProven record of using the right process for cash, credit cards, or other types of paymentThorough understanding of counting the money is in register at the beginning and end of shiftTrack record of greeting customers in a polite and friendly mannerTrained new employees on cash handling and customer serviceExercise team leadership and ability to work in a fast paced environment

Answered phone calls to help clients for our programs with simple technical support and entering in data for candidate processingTasked to work with ADA Special Accommodation candidates to secure locations for services that they had required through phone callsManaged proctoring exam for the facility for candidates that were in the local areaPartnered with international candidates to ensure proper training to pursue their goalsVolunteered in the mailroom with destruction of tests and other mailing needs

Opening Special Service Representative for the Customer Service deskTracking and maintaining records of purchases and accountability reports Recommended, selected and helped locate and obtain out-of-stock product based on customer requests

Mental Health Professional, Mental Health Counseling/Counselor

Bachelor Of Arts (Ba), Counseling Psychology, 3.5

Activities and Societies: Debate, Speech Team, RPG Club LeaderStudied Counseling with a focus on Marriage and Family Counseling.