• Develop SOPs and processes to facilitate smooth customer onboarding.• Contribute to the construction and evolution of the company onboarding portal by communicating needed changes to product development team.• Request needed product feature changes on behalf of customers.• Serve as the primary point of contact for new and existing customers.• Manage all post-sales activity and enterprise customers through strong relationship-building, product knowledge, planning and execution.• Diagnose issues within customer initiatives and spearhead routes to resolution.• Develop a trusted relationship with proactive and responsive service.• Host regular check-ins with customers to ensure adoption of the product and realization of success criteria.• Answer questions, gather user feedback, and report bugs to our engineering team.• Act as Voice of the customer internally to represent customer needs and wants.

Emergency Medical Technician, Provide Optimal Healthcare and Transport for Patients in Need