Jacob Morris Email & Phone Number

Sandy, Utah

• Demonstrated exceptional customer service representative skills which led to a rapid promotion; answered the phone and guided callers through any problems they were having with submitting their orders • Served as key contributor in collaborating directly with fortune 500 companies. • Optimized procedures throughout the office by using Keyboard Maestro and Liquid markup to automate repetitive tasks, significantly improving efficiency.• Process disputes, including validation, collection of supporting documents, and refund calculation.• Serve as a mediator between client and buyer until an amicable solution was agreed upon.

South Salt Lake

• Achieved department manager status due to establishing success in customer service and dispute processing.• Developed and implemented efficient processes, progressing the company from experiencing over ten missed calls every day to zero missed calls per day; motivated other employees and changed the order in which the phone rang for different employees. • Participated in key cross functional meetings to discuss goals and future growth for customer accounts.• Created and implemented competitive customer service program which resulted in improved employee engagement and customer satisfaction scores.

Web Development

The University Of Utah Full Stack Development Bootcamp, Frontend Development, A

An intensive 24-week long boot camp dedicated to designing and building web applications.