Jake Walker Email & Phone Number

Olathe, Kansas, United States

• Define product roadmap.• Solicit, define, and manage requirements for both internally and externally developed projects.• Oversee the creation, refinement, and prioritization of the product backlog according to business and product strategy.• Set sprint goals and contributes to the overall product vision.• Assist with the elaboration of epics, themes and writing user stories of agreed upon scope.• Play a key part of development events including planning, refinement… Show more • Define product roadmap.• Solicit, define, and manage requirements for both internally and externally developed projects.• Oversee the creation, refinement, and prioritization of the product backlog according to business and product strategy.• Set sprint goals and contributes to the overall product vision.• Assist with the elaboration of epics, themes and writing user stories of agreed upon scope.• Play a key part of development events including planning, refinement, review, retrospective, sprints, and daily scrums.• Work closely with Development Leads and Scrum Masters to evaluate the product progress at the end of every sprint and accepts or rejects completed stories.• Communicate project status to leadership and project stakeholders.• Coordinate Business Implementation, UAD and leads review meetings to demonstrate enhancements/new features and obtain stakeholder signoffs. Show less

Overland Park, Ks

As Senior Account Manager, I serve as the liaison between clients and cross-functional teams within Reveal. I am responsible for ensuring the successful and timely delivery of Reveal Technology according to client needs and within project budget, while improving the overall client experience.Duties & Responsibilities:• Build and maintain strong, lasting client relationships.• Communicate upon progress of all accounts weekly/monthly to President.• Explore new business… Show more As Senior Account Manager, I serve as the liaison between clients and cross-functional teams within Reveal. I am responsible for ensuring the successful and timely delivery of Reveal Technology according to client needs and within project budget, while improving the overall client experience.Duties & Responsibilities:• Build and maintain strong, lasting client relationships.• Communicate upon progress of all accounts weekly/monthly to President.• Explore new business opportunities with existing clients regarding technology solutions and services.• Collaborate with other Senior Regional Account Managers and other Account Managers regarding growth opportunities and application improvement.• Assist with high severity requests and escalations as needed.• Develop and coach Account Managers to accept additional responsibilities.• Create and execute Personal Development Plans for Account Managers.• Represent company at State, Community, and National conferences.• Locates and/or proposes potential business deals by contacting potential clients; discover and explore opportunities for company growth.• Work with stakeholders to identify requirements for application development. Show less

Overland Park, Ks

As Regional Account Manager, I served as the point of contact for existing client inquiries and requests within my region while also serving as the Project Manager for new deployments of Reveal Technology.Duties & Responsibilities:• Operated as the lead contact for all client inquiries for 11 external clients.• Provide pricing to clients and prospects for new applications and services.• Served as the Project Manager for 6 Reveal Technology projects (external clients)… Show more As Regional Account Manager, I served as the point of contact for existing client inquiries and requests within my region while also serving as the Project Manager for new deployments of Reveal Technology.Duties & Responsibilities:• Operated as the lead contact for all client inquiries for 11 external clients.• Provide pricing to clients and prospects for new applications and services.• Served as the Project Manager for 6 Reveal Technology projects (external clients), resulting in 100% on time project delivery from December 2016 – December 2018.• Communicate status of all accounts and projects weekly/monthly to CEO.• Provide training on all functionality of Reveal Technology to current and new clients.• Provide open feedback of Reveal solutions to the Reveal IT team resulting in new system tools being added and outdated functions being phased out.• Provided presentations of Reveal Technology to potential clients via in-person and web-based demonstrations.• Attend transit district meetings to speak about coordinated transportation and opportunities for improving efficiency. Show less

Overland Park, Kansas, United States

As Project Manager / Implementation Leader I was responsible for ensuring the successful and timely delivery of Reveal Technology projects within the Midwest and Southern regions of the US.Duties & Responsibilities:• Worked with client to establish technical needs based on business rules/protocols through operational assessments.• Served as the Project Manager for 9 Reveal Technology projects (external clients), resulting in 100% on time project delivery from December 2014 –… Show more As Project Manager / Implementation Leader I was responsible for ensuring the successful and timely delivery of Reveal Technology projects within the Midwest and Southern regions of the US.Duties & Responsibilities:• Worked with client to establish technical needs based on business rules/protocols through operational assessments.• Served as the Project Manager for 9 Reveal Technology projects (external clients), resulting in 100% on time project delivery from December 2014 – December 2016.• Established best practices and workflow processes for use of software in alignment with client’s business rules.• Worked with Transit Directors to determine project scope, define successes and set project expectations.• Worked with Transit Directors to better understand their unique day-to-day challenges and offer solutions for those challenges.• Developed detailed project plans to monitor and track project progress.• Identify opportunities for improvement of the product based off client feedback and functional needs.• Coordinated system testing with Quality Assurance team to ensure new code and bug fix development is properly tested and performs as expected by the client.• Assisted in writing system documentation and “How To” guides for end users that was distributed and used during projects. • Teaching all aspects of the Reveal Technology Suite via in-person and web-based training classes.• Provided presentations of Reveal Technology to potential clients via in-person and web-based demonstrations. Show less

Overland Park, Ks

Responsible for all aspects of the day-to-day operations of Kansas City Area Transit Authority’s Paratransit service operating 90 vehicles.Duties included:• Provide oversight of same-day proactive dispatch functions.• Ensure on-time passenger delivery in a proficient manner.• Performing Quality Assurance checks.• Assembling and distributing reports.• Coordinating & establishing training schedules.• Drafting training materials and training acknowledgement forms… Show more Responsible for all aspects of the day-to-day operations of Kansas City Area Transit Authority’s Paratransit service operating 90 vehicles.Duties included:• Provide oversight of same-day proactive dispatch functions.• Ensure on-time passenger delivery in a proficient manner.• Performing Quality Assurance checks.• Assembling and distributing reports.• Coordinating & establishing training schedules.• Drafting training materials and training acknowledgement forms for end users.• Lead classroom style and one-on-one training sessions.• Communicate training progress to key stakeholders. Show less

Olathe, Ks

Responsible for monitoring multiple workflows within the Reveal Software System including: Reservations Module, Scheduling Workflow and Dispatching. Daily duties include scheduling of 1300 paratransit trips a day, quality assurance checks, post trip validations, operating as a dispatcher for paratransit operations totaling 75 vehicles, and providing resolutions for user inquiries and customer complaints.

Nixa, Mo

Responsible for following workflow responsibilities for dispatch management, including office and clerical duties, driver scheduling / covering of routes, arrange activity trip coverage. Responsible for assisting the day-to-day operation of 40 vehicles utilized for student transportation, activity trips and hospital shuttle services.

Associate Of Arts And Sciences (Aas), Computer Science, Business Administration, Networking Technology

High School Diploma