• Provide excellent customer service, organize effective merchandising initiatives while reconciling operational objectives, generating a 4.3-star Google rating, improving overall customer acquisition by 20% YTD and gross revenue by 120% YTD. • Translate statistical findings from various CRM platforms and implemented team-wide initiative yielding an improvement to 3% MTD in accessories.

•Operated within strict timelines, driving performance ahead of team average from 5 to 10 templates submitted daily using advanced search queries in order to locate products efficiently and accurately.•Utilized intermediate knowledge of Microsoft Excel to sort and transfer customer data into company content reporting template in a swift manner.

• Evaluated Salesforce KPI’s and metrics to develop and launch a marketing strategy on various social media platforms.• Supported manager with future CRM initiatives while leveraging post-campaign performance through customer insights and further evaluation of CRM.