Effectively managed a 12-person team that included maintenance, leasing, and security.Collected rent and other payments from residents, keeping detailed records of those who paid on time and those who were late.Planned and implemented promotional activities in order to increase community engagement and occupancy rates.Kept track of lease and renewal rates so that I could advocate for appropriate changes.Regularly inspected buildings, vacant units, and common areas to identify repairs that needed to be made right away.Collaborated with the maintenance team to ensure that repairs and enhancements were completed on time.Assisted upper-level leaders with executive action planning by completing yearly budgets and monthly reports.

Recruited, interviewed, and hired employees who possessed exceptional talent and contributed valuable skills to the team.Interacted with clients to learn about their property requirements and preferences.All of my monthly and quarterly sales targets were met.Managed property delinquency to ensure rent payments were on time and we maintained a 0.5% delinquency.Was in charge of staff development, which included in-depth trainings, workshops, seminars, and other opportunities for learning.Was in charge of property advertising on the web and in print.Prepared and organized documents for eviction proceedings.

I assist in managing a 1,008 unit community located in the east bay of California near San Francisco. While here I have increased rents to grow revenue and maintain resident accounts. The have dramatically brought down the number of delinquent accounts. When I arrived the percentage of delinquent accounts was over 3% each and every month now at the end of each month I have no more that 0.5% delinquent. I am also oversee/train of all resident relations employees. I maintain accounts receivables/payables for the property as well.

Maintained a strong closing ratio on qualified traffic to maximize rent potential. Completed move out dispositions along with collection accounts. I completed interior walks to assess damages as well as pre-move out inspections. I trained all staff on the property in learning Yardi and On-Site database when the property was purchased by Kennedy Wilson in February 2010.

Vineyard Gardens located in Santa Rosa, CA was a 196 unit property that went through a property turnover of 85% which dramatically changed the demographic. The property went through complete interior renovations which included installing a washer/dryer system, HVAC units, completely new cabinetry and countertops, crown molding installation and stainless steel appliances. I had a strong closing ratio of 65% of qualified traffic and was in charge of all marketing aspects of the property. I organized monthly marketing meetings for FPI and Non-FPI properties in the area each month as well as completed a market survey for the property

I was in charge of training new employees to the company. I made sure every customer had the best shopping experience. I was trained in every department to help out where needed. My expertise was in cell phone sales. I assisted in making the schedule and worked closely with my supervisor to make sure the daily/weekly sales goals were being met.

I traveled different parts of the greater northern California area to AT&T's retail partners such as Sam's Club, Wal-Mart, Best Buy, and Target training the store associates on how to sell AT&T products. I helped out with troubleshooting phones, overviewed customers bills, sold services based the customer's lifestyles, and created in store events.