Jay Jacoby Email & Phone Number

Detroit, Michigan, United States

Greater Detroit Area

MICROSOFT SQL (DATABASE AND QUERIES) | PROJECT MANAGEMENT | PROCESS IMPROVEMENT*Assessment of the requirements for virtual server conversion to physical servers.*Building databases and generating efficient queries for compliance reporting. *Continuous improvement of the query/report writing process. *Enhanced management of compliance data.

Detroit, Michigan

CREDIT ANALYTICS | HTML/XML DATA FILE UPDATES | CREDIT REPORT TROUBLESHOOTING*Collaborated with DVPs & Mortgage Bankers to overcome obstacles in credit report files*Compiled and analyzed HTML/XML credit report data for errors. *Established improvements to the HTML\XML exports for credit pulls.

Detroit, Michigan

Dearborn, Michigan

Dearborn, Michigan

Towson, Md

• Assisted customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively created unique shopping experiences through the heightened use of tools, technology and collaboration• Supervised a team of associates in accomplishing all functions related to the recovery and maintenance of the Selling floor• Participated in and oversaw selling floor and stockroom maintenance and organization• Maintained communication with Store Team, for support on driving sales, promos, and product knowledge

Towson, Md

Sales Oriented Experience• Reviewed & utilized Associate Scorecards to provide recognition; develop and communicate initiatives to meet measurable objectives• Reviewed reports, identify deficient areas and implement action plans• Identified best sellers and key items; communicated merchandise needs to optimize the My Macy's process• Ensured accuracy of promotional presentation; communicated advertising and sales information to Associates• Reviewed Selling Area Scorecard monthly for your Associate Turnover, Sales & Star Rewards results• Established high level of shortage awareness and effectiveness Employee Coaching and Development• Screened and interviewed Sales Associates• Engaged in Macy's recognition program; rewarded Associates with recognition cards• Provided input to performance evaluations; ensured Associates participated in the development of individual performance improvement plans• Made recommendations on Associate promotion, advancement, and talent development • Coordinated Associate vacation scheduling and paid time off for Sales Manager's total area of responsibility

Grandville, Mi

• Assisted customers in all aspects of service fulfillment by demonstrating proficient use of proprietary devices and applications; proactively create enhanced shopping experiences through the heightened use of tools, technology and collaboration• Determined customer needs based on personal features and other customer preference related factors• Leveraged knowledge of store products and services to build sales and minimize returns• Maintain a professional attitude with sincerity and enthusiasm reflecting Macy’s commitment to our customer – the most important person in our stores• Maintained sales support functions related to POS procedures

College Park, Maryland

Communicated complex subject-matter through formal and informal mediumscoordinated and led weekly discussions for college studentsOffered critical appraisals andassigned grades

Phd Course Studies, European History

Minor field: Chinese history

Bachelor Of Arts (Ba), English Language And Literature, General

Minors: history; philosophy bachelors thesis English Honor Society (Sigma Tau Delta)