John Cooper Email & Phone Number

Beaverton, Oregon, United States

Oregon Employment Dept.. Processing and management of Pandemic Employment Assistance and Regular Employment Claims via incoming phone calls or initial processing of claims.. Excellent phone skills working with claimants. Working with management in supporting other BES' in chats with answers to questions. Working with management in developing measures of.

Portland, Oregon

• Redesign of organizational structure; definition of roles and assignment of roles to provide a more productive and business like approach to pastoral work and administrative functions.
• Training and deployment of Organizational structure; the implementation of the above work.
• Project Management of Facilities projects. IT projects and telephony projects ranging from Business analysis of new network wired and wireless infrastructure, development of bidding processes and workflows, analysis.
• Ongoing and sustaining IT support for Parish; business analysis and technical consulting. Documentation and templates for above functions and activities.

Beaverton, OR

• Supporting overhaul of SAP system for all major business functions
• Documenting workflows of major business units; sales, procurement, production, digital and bricks and mortar sales
• Working with key business stakeholders to uncover actual business activity, not out of date documented activity
• Contract cancelled late August 2018; reason unknown

Molalla, Oregon

• Business analyst for district IT processes and policies
• Creation and management of IT Stakeholder Advisory Team
• Requested, collated and presented to district management priorities for IT from stakeholders of all district stakeholder constituencies
• Development of a project roadmap for next school year
• Framework for high level project roadmap for future 5 years
• Development and implementation of procurement workflows for IT

Portland, OR

• Business Analysis of what the organization requires for IT services
• Business analysis of hire or buy decision for IT Support
• Identification of requirements for IT support
• Development of and process of request for proposal to key IT support providers on west coast
• Develop RFP process to choose IT vendor; on boarding of IT vendor to Archdiocese
• Institution of teams and processes for stakeholder driven management of IT priorities and roadmap

Durham, Oregon

• Data interface and business analysis of the Medicaid data interfaces between Cover Oregon and OHA, Centers for Medicare and Medicaid Services & Internal Revenue Service.
• Facilitate team processes, and create interface development plans for project development team
• Define the requirements and design if system interfaces on the Oregon state health exchange project known as Cover Oregon.
• Responsible for testing various actions and functions of the Cover Oregon application; focus application data capture accuracy, eligibility determination for coverage types including Medicaid, CHIP or qualified health.
• Corp. interface with Centers for Medicare and Medicaid Services & Internal Revenue Service for data interface development and testing
• Reporting business analysis working with the business and the developer to develop, test, document and deploy reports to support required data delivery to CCIIO and other Cover Oregon partners and internal management.

Beaverton, OR

• Business systems analysis for new distributed order management system.
• Versatility; the Digital Commerce Digital BI team is very small, and much work is contracted out overseas. I wear many hats to fulfill all tasks required to complete out projects.
• Organize and manage BI report development using an Agile PM methodology.
• Work with Nike Digital Commerce departments to identify their BI needs and convert same into functional report requirements.
• Analysis of reporting attributes used in existing Merch Retail, finance and inventory planning reporting and BI for Nike Global Alignment.
• Analysis of workflows and tasks of certain business units, identify and define BI needs based on current management practices, document and develop project plans to get these small projects complete.

Salem, OR

• Managed the re-negotiation of contract and upgrade of agency wide anti-virus contract, planning and governance for agency wide stakeholder driven IT project team managing priorities of the IT resources, agency data.
• Organized and simplify current application, hardware and development contracts, renew and document them properly, and make sure that everything was well documented to carry forward after my departure.
• Shepherd contract renewals through Dep’t of Justice reviews.
• Managed project requirement, milestone and deliverables. Obtained an approval for the project plan, and including estimate of project cost
• Developed support plans and scripts for desk side and server support for newly deployed software and enterprise applications.
• Managed numerous projects including business analysis, requirements gathering and renegotiation, drafting and approval with Dept. of Justice for all software support contracts; this was an enhancement to contracting.

Hillsboro, OR

• Project management of maintenance and transactional and BI software capability enhancements for the business and later on the IT side managing the environments and development migrations.
• Responsible for overall success of the project; own the project schedule,
• Project management of data center moves between facilities at the Folsom location.
• Analysis of needs for new CRM application with global customer support org.
• $4.5 Mil project in management of migration from existing reporting and BI systems to PeopleSoft EPM and Micro strategy. I was project manager for the $2 M reporting/business intelligence component of the.
• Knowledge of Cognos and Micro strategy reporting system interfaces.

Phoenix, Arizona Area

• Full Lines insurance agent in Chandler, AZ with the L.H. Edwards insurance agency; my focus was life and health.
• Life Sales Representative for CNA Insurance in Phoenix, Arizona. I was responsible for the successful production of life and health products for our full line High Performance Agencies in Arizona for over 10 years.
• My people skills were honed with these two positions as I learned to develop life and health production from mainly property casualty agencies; I had the responsibility without the authority to drive production and I.