• Identifies trends and areas of opportunities within the claims organization• Collaborates with key stakeholders to ensure the best possible claim outcomes• Experienced with benchmark, peer, and focused claims reviews• Responsible for consistent calibration and auditing claims on a quarterly basis• Provides expert advice to leaders and senior leaders in the claim’s organization

Manage, investigate, and resolve claims of moderate exposure and complexity within $70,000 aggregate authority limit by following established protocols and state regulations to ensure that claims are resolved in the most efficient and effective way while delivering a customer centric claims service and meeting all deadlines in a fast-paced environment.  Document litigated claim files by accurately capturing data in compliance with best practices and report developments. Identify and update claims as necessary. Exercise judgment to investigate and determine liability, verify policy, and identify coverage issues in complex claims of up to $750k in exposure. Effectively problem solve matters and communicate with insureds and different business units as appropriate.  Work to resolve claims independently in a timely manner by investigating via appropriate contacts such as insureds, claimants, attorney’s, brokers, etc., along with developing a case strategy, reserving the file accurately, determining a strong negotiation plan, follow through with negotiations/settlement, and escalate matters when appropriate Continuously lead/participate in multiple different team meetings/trainings, leadership opportunities to increase my technical, communication, presentation, and leadership skills including but not limited to: $250k+ Committees, Pre-Trials, Huddles, Career Café, Community Investment events, Coverage Roundtables. I have also been a mentor several times.

Run a marketing event on specified spirits/liquors/wines, maintain a professional and clean appearance, Inform customers about the product and hand out samples. Skills applied: Sales, customer service, organization, time management, communication, leadership

Data enter at quick pace whilst exceeding QA standards, analyze cases and PDF's to determine healthcare coverage, create SPEC AU's with high attention to detail to grant Medicaid, lead a JIRA ticket team, serve on escalations team. Skills applied: analytical, problem solving, communication, leadership, teamwork, computer

identify customers banking needs, recommend appropriate solutions/products, continuously participate in training programs, team meetings, and coaching sessions, provide prompt and efficient service by conducting customer transactions, deliver excellent customer service, successfully balance drawer daily, follow proper opening and closing procedures, abide by federal and state regulations, evaluate riskiness of checks through proper procedures

provide backup to branches, represent American Eagle Federal Credit Union in a positive and professional manner, provide processing of transactions, communicate daily with members, train continuously, operate processing systems, sell advantages on services,

open/close store, prepare and serve food to customers, stock, clean, up-sell, train new employees

aid in administrative duties such as filing, copying, and faxing documents

-personal assistant to successful Mary Kay independent sales director, Sylvia Chimhina-presentation set up, data entry, light cleaning and organizing, phone, mail, website updates, miscellaneous errands, etc.