Jackie Bilodeau Email & Phone Number

Mountain View, California

Manages CGNET’s external communication streams including website design and content, social media, newsletters, blogs, media campaigns and customer relationship management systems.

Mountain View, Ca

Managed client engagements from the inception of a project through its execution and on-time delivery. Working closely with upper management, oversaw proposal writing, budget planning and coordination of internal resources and third-party vendors, ensuring that clients were kept informed and expectations were met throughout all stages of the project. Facilitated the definition of service levels and customer requirements, and ensured SLA compliance. Interacted regularly with existing or potential clients to determine their needs and to develop plans for improving delivery. Advocated on behalf of clients and represented clients' needs as appropriate to senior management. Worked cross-functionally to solve problems and implement changes. Created and maintained comprehensive documentation throughout the span of the project.

Menlo Park, Ca

Served as the liaison between IT support staff and clientele for a consulting company and managed technology and communication service provider with customers in 130 countries. Interfaced with intergovernmental organizations, nonprofits, foundations and NGOs. Created CGNET’s first support claim system database.Managed client support cases from initiation through resolution and follow-up. Prior to this role, assisted the (then-start-up) company with everything from hardware and software procurement, computer hardware assembly, international shipping and proposal writing and editing.

Goleta, Ca

Conducted New-Hire Safety Orientation presentations for aviation maintenance engineers. Prepared and maintained workers compensation claim files, liaising between employees and corporate attorneys.

Bachelor Of Arts - Ba, Sociology/Social Sciences

Education record