-Track and trend behavior opportunities.-Facilitated training on new systems and expectations for the WAH program.- Collaborated with Management, IT and other care levels to resolve issues impeding a user's ability to function.-Performed daily hands-on and remote troubleshooting and repair.-Executed the deployment process for each Work@Home employee.-Updated training materials within the procedure manual as changes & process improvement occurred.-Coordinated workflow… Show more -Track and trend behavior opportunities.-Facilitated training on new systems and expectations for the WAH program.- Collaborated with Management, IT and other care levels to resolve issues impeding a user's ability to function.-Performed daily hands-on and remote troubleshooting and repair.-Executed the deployment process for each Work@Home employee.-Updated training materials within the procedure manual as changes & process improvement occurred.-Coordinated workflow within the department.-Maintained appropriate records, spreadsheets and databases related to the Work at Home program.-Provided monthly reports to upper management on daily operations. Show less

The first selected Express Track Internship recipient. The Business Analyst (BA) acts as a mediator between business and technology, proposes novel solutions and improves the overall quality of services and business operations.Collaborated with business partners to assist with gathering requirements for small IT projects.Ascertained solutions to business software/hardware system problems.Conducted user acceptance testing (UAT).Troubleshot to establish root cause and business… Show more The first selected Express Track Internship recipient. The Business Analyst (BA) acts as a mediator between business and technology, proposes novel solutions and improves the overall quality of services and business operations.Collaborated with business partners to assist with gathering requirements for small IT projects.Ascertained solutions to business software/hardware system problems.Conducted user acceptance testing (UAT).Troubleshot to establish root cause and business impact as needed.Lead and/or attended meetings Show less

Provided high level telephonic customer service to patients and health care providers. Answered questions concerning financial support programs and provided triage to the appropriate resource for assistance.Handled escalated calls to ensure issue resolution.Assigned & triaged email questions and/or request to team members for resolution.Resolved complex issues that resulted in multiple missed commitments.

Negotiated with vendors to service our clients within the guidelines of our contractual benefits.Assisted clients with interpreting and understanding their service contracts.Negotiated with contractors to service areas within our coverage map that didn’t have technicians available by offering incentives. Dispatched service technicians to our clients for service repairs ranging from plumbing to electrical issues.

Responsive Unit Secretary with an outstanding ability to connect with patients, work collaboratively with care teams at all levels and stay abreast of all current standards and best practices.Facilitated segments of the customer service training for new hires.Liaison between patients, nursing staff and physicians. .Coordinated patient assignments for the nursing staff.Transcribed physician orders which included lab work, diagnostic testing as well as scheduled consults with… Show more Responsive Unit Secretary with an outstanding ability to connect with patients, work collaboratively with care teams at all levels and stay abreast of all current standards and best practices.Facilitated segments of the customer service training for new hires.Liaison between patients, nursing staff and physicians. .Coordinated patient assignments for the nursing staff.Transcribed physician orders which included lab work, diagnostic testing as well as scheduled consults with other providers. Show less