Jacqueline Carr Email & Phone Number

Marcus by Goldman Sachs, Customer Support Agent09/22 - present date● Responsible for answering incoming calls from customers; providing product information, carrying out telephone application as well as account servicing and supporting customers● Responsible for the day to day coverage of customer account maintenance processes, carrying out application reviews and processing, money movement, correspondence and complaint handling.● Documents all service efforts for each assigned customer in accordance with established procedures and compliance policies● Proactively identifies any new issues or risksPoynton Ryan Ltd | Milton Keynes,Executive Assistant/Office Manager01/2022 - 09/2022● Diary management, booking travel/accommodation for CEO● Reviewing, prioritising and responding to emails● Overseeing budgets/procurement, negotiating withsuppliers/contractors● Event planning both conferences and overseas client retreats, liaisingwith marketing assistant, printers, venue, speakers and clients withthe use of Trello● Managing credit control, debt recovery process through to courtaction using Xero and Google sheets● Negotiating payment and charges with customers, account analysisand rectification using Xero● Line manager to a small team, responsible for recruitment, inductionand training using Trainual, 1-2-1s and day to day management● Updating CRM system, Kartra with notes after dealing with enquiriesPoynton Ryan Ltd | Milton KeynesProperty Manager07/2019 - 12/2021● Management of a portfolio of 7 properties and 40 tenants● Liaising with landlords and letting agents● Advertising rooms, conducting viewings, inspections and inventories● Administration of Room Agreements, ASTs, Deposits, PrescribedInformation● Budget and procurement, managing debtors, liaising with solicitors● Monitoring of compliance, gas safety certificates, EPCs and Health &Safety● Managing contractors, responsible for reactive and cyclicalmaintenance and refurbishmentsThe Bedford EstatesAssistant Property Manager09/2015 - 02/2018● Plan, programme and manage the stock condition of Estateproperties in connection with the specification, tendering andsupervision of annual planned maintenance works● Ensure through regular site visits and monitoring all voids,reactive and planned maintenance projects are delivered efficiently interms of time, cost and quality● Assisting in the preparation of annual budgets and providing reportson expenditure and variances● Liaising with contractors, tenants, other departments and externalstakeholders.