Jacqueline C. Email & Phone Number

United States

Auto Loan Underwriter and Collection Process Manager

United States

United States

• Responsible for handling high volume outbound & inbound collection & account Receivable calls.• Responsible for processing cash, check, m.o. and various electronic receivables• Negotiate payment plans and payoff deadlines• Processes account financial adjustments as determined.• Educate customers on financing and the importance of good credit• Review aged accounts for credit worthiness, sell new loans accordingly• Process credit application for new auto loans – new & existing customers• Use various skip tracing techniques to locate unreachable clients• Follow company policy for disabling GPS systems for non-paying accounts• Address customer issues of non-payment while documenting resolution.• Check and update customer accounts for information changes and review for accuracy.• Escalate special issues to management team.• Check in voluntary repossessions • Work with in-house sales & service departments as needed• Work with outside auto lenders for payoff quotes and payment processing• Work with insurance agencies for payout/payoffs on claim accounts• Conducts customer correspondence, requests/receives requested account documentation and letters as required.• Compliance with Fair Debt Collect Practices Act

United States

Levittown, Pa

This business has been automated and now runs itself.• Created all aspects of new small business; website, advertising campaign, budgeting, purchasing & inventory.• Canvassing & Cold Calling of local target areas for lead generation.• Networking at local events to cultivate business relationships.• Conducted new hire interviews to verify qualifications, personal information and accuracy of new hire paperwork.• Professional, efficient cleaning of homes, offices, and commercial establishments. • All aspects of daily business operations to include contract negotiation, estimates & bidding, scheduling, payroll, supply ordering, bookkeeping, customer relations, customer satisfaction and retention

Langhorne, Pennsylvania, United States - Remote

Responsible for handling high volume outbound & inbound collection calls.• Conduct research & account analysis, contract analysis, review aging reports, service history of customer accounts.• Address customer issues of non-payment while documenting resolution.• Address customer service issues and advise customer of options and needed information to reach a solution.• Negotiate and create payment arrangements on overdue accounts.• Check and update customer accounts for information changes and review for accuracy.• Manages reactivation of customer accounts and escalate special issues to management team.• Processes account financial adjustments as determined.• Conducts customer correspondence, requests/receives requested account documentation and letters as required

Princeton, Nj

Data collection with general and targeted populations, including program participants, health care providers, executives, school leaders, teachers, and students, vulnerable populations, new businesses, and other establishments.• Ensuring compliance with prevailing government, client and security and reporting requirements.• Effectively retrieving accurate data to ensure that respondents fully understand the intent of the questions, particularly youth, the elderly, and those whose disabilities affect their ability to communicate.• Cross trained on a variety of responsibilities including Education, Health Care and Mental Health studies, with strong locating and refusal conversion skill.• Proficient with Blaise (CATI) system, & Cisco Communications Software.

Brookhaven, Pa

• Facilitated planning, directing, organizing, and implementing daily operational activities at the facility, overseeing a rotating staff composed of 30 people.• Maintained smooth execution of daily activities to include staffing/recruitment, scheduling, attendance management, disciplinary procedures, and daily mainframe computer maintenance.• Handled daily customer relations and provided swift resolution to customer issues/problems to ensure high standards of customer service and positive company image. • Streamlined operational processes and created an ongoing and successful department training program to improve employee productivity and organizational efficiency. • Maintained and operated office computer mainframe systems, phone systems and alarm monitoring equipment