Jacqueline Cohen Email & Phone Number

Greenbelt, Md, Us

Athens, Georgia, Us

•Developed and implemented marketing strategies to attract and retain tenants.•Implemented cost-saving measures to optimize property expenses and increase profitability.•Managed and maintained property amenities and common areas to ensure a high standard of cleanliness and attractiveness.•Collaborated with the maintenance team to ensure prompt and efficient resolution of maintenance requests.•Maintained a comprehensive knowledge of local housing regulations and ensured property compliance.•Conducted regular property inspections to ensure the safety and functionality of all units and common areas.•Implemented safety protocols and emergency preparedness plans to ensure the well-being and security of all residents and staff.•Developed and maintained relationships with local vendors and contractors to ensure timely and cost-effective property maintenance and repairs.•Create weekly reports, summarizing leasing traffic, market and competitor data and progress towards key performance indicators.

Athens, Georgia, Us

•Completed weekly leasing trackers that summarize marketing plans, leasing progress, and competitor data.•Managed and assigned Community Ambassadors’ daily tasks, responsibilities, and priorities.•Oversaw leasing and marketing department items. This includes but is not limited to planning and executing digital marketing, outbound marketing, tracking rates and any updates that needed to be made, unit placements, and assisting current and future residents with questions or concerns.•Assisted Community Manager with vacant Resident Services Manager tasks involving Res Life program planning events and ensuring execution.•Composed and sent effective communication regarding property updates, notices and leasing updates with residents, parents, and university contacts.•Processed financial move outs and assists with collecting past due balances from current and past residents.•Oversaw and executed leasing processes including new and renewal leases, unit transfers, troubleshooting, inputting system support tickets, and answering leasing questions.

Austin, Tx, Us

•Create daily reports, summarizing leasing traffic and progress towards key performance indicators.•Develop and maintain relationships with local businesses and organizations to generate referral leads for potential residents.•Create and maintain an online presence for the property through social media channels, online directories, and the company website to attract potential residents.•Collaborate with cross-functional teams to develop and execute marketing strategies tailored to target audience demographics and needs.•Analyze market trends and competition to identify opportunities for differentiation and develop strategies to attract and retain residents.•Conduct regular market surveys and analyze data to identify trends and preferences of potential residents in the area and use this information to develop targeted marketing campaigns.•Manage and train leasing and marketing team members to ensure all tasks and responsibilities are completed efficiently and effectively.•Develop and implement creative leasing incentives and promotions to attract potential residents in a competitive market.

Austin, Tx, Us

• Serve as the first point of contact for residents and prospects in person, over the phone and via emailanswering inquires, concerns and troubleshooting various account issues.• Guide prospects through in-person, and virtual tours, as well as the application process, getting prospectsqualified, leased and deposits and fees paid.• Assist with marking and social media by creating content, interacting with residents during hosted events,marketing locally and on social media .• Handle resident needs including but not limited to collecting and scanning rent checks/money orders,inputting service requests, replacing keys, troubleshooting and resolving account issues, inputting systemsupport tickets, and general questions.• Open/Close leasing office daily per office checklists and COVID protocols. This includes sanitizing andcleaning the office, opening the model unit, keeping the model and leasing office stocked withrefreshments for tours and residents and other housekeeping tasks.- Plan and execute Resident Events

Windsor, Berkshire, Gb

- Assisted with finishing rooms renovation before reopening.• Answered phone calls, made room reservations and responded to guest inquires.• Utilized OPERA software to make reservations, assign guest rooms, check guests in and out of hotel, postcharges, concessions, set up direct billing, etc.• Responsible for keeping cash drawer balanced,reporting deposits each shift and preparing bank depositsweekly for management.• Sanitized lobby and common areas per COVID protocols.

Ithaca, New York, Us

• Greeted guests at hotel entrance, assisted guests with luggage, valeted guest vehicles • Answered phone calls and assisted with guest inquiries while keeping an ongoing log.• Arranged shuttle reservations to and from local airport per guest request. • Checked guests in and out of rooms utilizing OPERA software. • Provided information about the hotel, college campus, and city of Ithaca such as restaurant recommendations, tourist attractions, and other activities in the area. • Completed both morning and evening check sheets for each shift and position. • Attended Revenue and Operations Management meetings with management.• Shadowed various management duties and responsibilities. • Worked on a project to move the bell stand operations to an electronic platform. • Project required research and working with various companies and software’s to determine the best options. Presented finding’s to management so they could further compare the best options.

Blacksburg, Va, Us

● Executed the leasing process in a 1,728-unit complex with undergraduate and graduate students as well as working professionals.● Drafted leasing application packets, worked on financial qualifications and verifications, gave tours of units, and collected payments.● Submitted all applications for management approval and liaised with all prospective residents.● Prepared inspection paperwork, inspected apartments, and assessed damages and cleaning charges upon resident departure.● Handled phone inquiries and served as a point of contact for all resident needs and questions.

Blacksburg, Va, Us

● Prepared and served food to over 30,000 students in various dining locations throughout Virginia Tech Dining Services.● Managed incoming sales including cash, credit, debit and meal plan purchases for over 400 transactions per shift.● Maintained correct cash count in the register.● Assisted in the opening and closing of the facility.