Optimize operations, lead team development, and ensure top-tier customer service in a high-volume environment.- Direct daily operations of a high-volume restaurant, overseeing a team of 42 staff members and ensuring exceptional guest satisfaction.- Consistently maintain high standards of food quality and service, resulting in an Ecolab Score of 95% and Corporate Operational Evaluation scores of 97%, as well as exemplary scores throughout all county and franchise inspections-… Show more Optimize operations, lead team development, and ensure top-tier customer service in a high-volume environment.- Direct daily operations of a high-volume restaurant, overseeing a team of 42 staff members and ensuring exceptional guest satisfaction.- Consistently maintain high standards of food quality and service, resulting in an Ecolab Score of 95% and Corporate Operational Evaluation scores of 97%, as well as exemplary scores throughout all county and franchise inspections- Implemented a comprehensive training program for new hires, ensuring employee preparedness and improving overall team performance.- Manage inventory and procurement processes, achieving a more accurate forecast of food and supply costs without compromising product quality.- Train and onboard Assistant General Manager to take over AGM duties Show less

Streamlined operations, supervised staff, and enhanced customer experiences in a fast-paced environment- Oversaw daily operational tasks, ensuring all procedures and protocols were rigorously followed to maintain efficient service.- Managed and tracked inventory documentation, reducing discrepancies and ensuring accurate stock levels at all times.- Implemented a systematic approach to tracking staff schedules and payroll records, enhancing operational transparency and… Show more Streamlined operations, supervised staff, and enhanced customer experiences in a fast-paced environment- Oversaw daily operational tasks, ensuring all procedures and protocols were rigorously followed to maintain efficient service.- Managed and tracked inventory documentation, reducing discrepancies and ensuring accurate stock levels at all times.- Implemented a systematic approach to tracking staff schedules and payroll records, enhancing operational transparency and efficiency.- Coordinated with the kitchen and front-of-house teams to document and streamline order management, minimizing errors and improving workflow.- Developed and maintained comprehensive logs of maintenance and safety inspections, ensuring compliance with health and safety regulations. Show less