• Serve as primary liaison between the internal business stakeholders and the IT Technical development team, ensuring that business processes and requirements are unambiguous, testable, measurable and articulated in a manner that allows the technical team to propose, estimate, construct and deliver appropriate solutions• Build strong relationships with internal business peers and develop/maintain an understanding of the business process areas under our responsibility that is equal to or exceeding those of our colleagues operating the business.• Lead requirements gathering activities, including translating business needs into detailed business requirements documents, use cases, and systems interaction diagrams• Model current and future state business processes and ask questions needed to fully understand business objectives and elicit/refine complex business requirements necessary to achieve them. Ensure requirements and solutions proposed map clearly to the objectives established• Assess and collate information on functional specifications for existing and future versions of both internal and commercial applications in use. Advise representatives from the business and IT on the impact of new functionality and opportunities for business improvement• Assist team in prioritization of bug fixes and enhancement requests as part of run-rate activities supporting business operations.• Run backlog prioritization sessions working closely with business stakeholders to manage the backlog of requests

• Served as the Lead Business Analyst for a highly customized Configure, Price, Quote (CPQ) implementation, facilitating close collaboration among cross-functional business stakeholders.• Successfully supported Epson’s CPQ module, a driver of millions of dollars for business operations, resulting in no significant disruptions.• Performed impact analysis and verify code changes to theenvironment by leading User Acceptance Testing (UAT) efforts and author test scripts to ensure comprehensive coverage of scenarios, including new features, enhancements, and all Salesforce major releases.• Headed requirements gathering sessions, collaborating with stakeholders to elicit and document business needs, effectively grooming clear and actionable user stories leading to a clearunderstanding for development teams.• Key member in implementing a streamlined deal registration workflow, collecting requirements and verifying changes in Epson’s partner portal, enabling partners to more effectively target and sell goods and services to a high value population.• Facilitated daily stand-ups, promoting effective communication and ensuring project alignment among cross-functional teams.• Developed and prioritized the product backlog, enhancing the development team's efficiency and focus on delivering high-value features.• Drove user adoption by conducting orientation training for existing and new Salesforce users and mentoring junior team members, fostering a culture of continuous learning and improvement.• Extensive ETL responsibilities, ensuring data integrity andadhering to data load best practices.• Created and updated process documentation, uploading it to a centralized repository to keep team members informed and facilitate knowledge transfer

• Product owner of 4 Salesforce instances spanning several businesslines, including Corporate Integrity, Fundraising, Marketing andGrant Management, utilizing the nonprofit success pack for grants.• Responsible for system integration across numerousenterprise-wide systems including: Lawson, Peoplesoft, and Vsys.• Gathered functional requirements from stakeholders, met regularlywith various business stakeholders to report on status, followingagile methodologies, developed functional design anddocumentation, and implemented systems for Go-Live.• Worked closely with the business with various test cases regardingUAT, defining the definition of ‘ready’ and ‘done’ closely with thebusiness.• Effectively cross-trained and mentored colleagues so that thebusiness unit’s level of support maintained its expected level.• Supported a custom Aura application in Salesforce to facilitate thecomplicated faculty grant disclosure and request for approvalworkflows necessitated by federal compliance mandates, leveragingcustom Apex classes and Lighting Aura pages.• Implemented a lift and shift from a legacy customer data platformto Salesforce Sales Cloud, including the migration of 1000’s oflegacy records and their associated relations.• Successfully deployed Single-Sign On (SSO), via OKTA as theenterprise Identity Provider.• Solution owner for the fundraising system which regularly hit their9 figure fundraising goals.

• Developed and executed integrated system testing scripts, andassisted with UAT.• Collaborated in the implementation of a Procurement Reformsystem that saves the City of Los Angeles $12M annually bytransforming a labor-intensive process to electronicdocumentation.• Utilized and customized the Robot Framework to assist inautomated system testing.

• Designed, developed and maintained database driven web applications using: ASP.NET, VB.NET, SQL Server 2012• Designed and developed custom rounding web application for healthcare professionals• Researched, gathered and compiled information from project stake holders• Optimized programs to enhance end-user experience• Oversaw applications through full development cycle

• Operated and maintained company website through HTML/CSS/Filezilla• Led a team of 8-10 to fulfill business needs• Administered interviews and hired prospective members• Coordinated weekly meetings and delegated tasks to team• Built front-end pages for internal applications• Utilized GitHub to upload and share projects with web interns