Jacqueline G. Email & Phone Number

Westminster, Co, Us

3489 West 72Nd Avenue, #112 Westminster, Co 80030

Maintain current position descriptions for each volunteer role, provide training, orientation, and guidance of volunteers when onsite in conjunction with staff, help to set expectations, initiate performance evaluations, document incident reports and formal complaints, and correcting actions as needed. Assist in capturing important information such as key points of discussion, decisions, and assigned actions, in meeting minutes, assist staff with document translations, plan volunteer meetings, monthly communications, bilingual social media advertising such as flyers, banners, images, videos, etc. to promote Growing Home/Recruiting volunteers, and regular training opportunities to keep volunteers engaged, informed, and connected to Growing Home staff and culture. Participate in community outreach opportunities such as fairs, festivals, local markets, and organizations to ensure a solid pipeline of volunteers to fulfill the ongoing and evolving needs of the organization.Develop lasting relationships with new and existing volunteers and evaluate all aspects of volunteer and distribution programs to ensure effectiveness and implement changes as appropriate.Establish and maintain relationships with a wide variety of community organizations (Mile High United Way, Spark the Change, Volunteers of America, High School Program Coordinators, DOVIA, including food distribution banks such as Food Bank of The Rockies, We Don’t Waste, Bimbo, etc.) through speaking engagements, community meetings, and other appropriate functions while serving as the central point of contact for inquiries regarding volunteering, in-kind donations, and general questions around donations and philanthropic contributions.

Commerce City, Colorado, United States

Performed administrative and customer assistance duties including forms processing, document verification, data entry while verifying all information is accurate on activities related to birth, death certificates, fetal death processing, records keeping related to the registration and issuance of birth and death records, issuance of burial permits pursuant to policies, laws, regulations and standards set by the State Registrar within the Tri-County jurisdiction maintaining sensitive & confidential information, according to the HIPAA policy.Distributed incoming mail, ordered office supplies while maintaining the inventory, regularly operated office equipment such as copy machines, printers, scanners, fax machines, paper shredder for proper record destruction and other office appliances, cash handling, reviewed, processed, balancing and reconciliation for bank deposits while updating spreadsheets. Filed applications, death certificates, permits and other records in an accurate and timely manner, created funeral home and customer applications for the processing of death and birth certificates, email signatures, promotional flyers, brochures and vinyl decals for office instalment.Assisted in the interviewing process, trained and managed new employees, creating training materials and offering daily supervision. Established and maintained effective working relationships with representatives of other agencies, organizations, funeral home members of the community and other TCHD employees.

Annapolis, Maryland, United States

Worked in a fast-paced, deadline driven environment creating proofs and revisions for customers and sent them using the on-line proofing system. Inspect jobs for accuracy while working on different projects simultaneously prior to submitting while answering phones to assist customers providing updates or answering questions. Loading printer/plotter related materials and maintaining all equipment – I.E. computers, plotters, and printers (water-soluble printers, solvent ink printers, etc.) Prepared substrates for application and performed finishing operations such as laminating and/or mounting of printed pieces to different types of materials when needed. Responsible for creating comprehensive logotypes, labels, illustrations, sketches, banners, vinyl lettering, vehicle wrap layouts, etc. according to client’s specifications. Prioritize each day to efficiently and cost-effectively design computer generated vinyl and/or full color graphics for output that can be weeded, cut, and applied or printed and mounted to a substrate.

Ridgely, Md

Greeted clients in office and over multi-line phone systems promptly and courteously, delivered inter-office messages to staff and management via email and in person, created and managed both digital and hard-copy filing systems for all customers, quoted jobs, communicated with clients via phone or email, prepared bills and took payments, maintained supply closet and re-stock offices as necessary including inventory and ordering office materials, informed other employees of visitors arrivals or cancellations, managed event operations (including facility selection and setup), and booking transportation/accommodations, consistently updated website and social media information.Designed visual concepts using graphic design tools selecting colors, fonts, photographs, layouts and other design elements to communicate creative concepts for print and digital collateral ensuring projects were completed with high quality and on schedule.

Chestertown, Md

Provided welcoming, attentive customer service to the public through utilization of knowledge and proficiency in all aspects of reception duties developing and maintaining positive and professional relationships with them and ensuring that they were provided with accurate information and friendly service.Took care of the opening and closing of the facility, answered and returned phone calls, took payment for animal adoptions and assisted customers on scheduling adoptions or veterinarian visits to ensure animal health was in optimal conditions providing necessary information depending on the animal symptoms.Processed intake of surrendered animals by entering the customers information to our filing system, making sure to assess any animal health and behavioral conditions at the time of intake and adding the animals information to Petpoint and Petfinder system.Administered vaccines and medication by weight, blood withdrawal for testing of feline leukemia and dog heart worm, microchip animals at time of adoption, familiar with euthanasia, quarantine, contagious outbreak, adoption assessment, and isolation procedures.Created prints to promote different events, captured and edited photos of available animals to increase adoption rates, made educational materials about altering pets/rabies and any other useful or educational information for proper pet care, periodically created website and Facebook ads. Translated information for the Spanish speaking community about adoptions, educational material, pet alterations, and safety protocols when dealing with wild animals.Cared for animal’s basic needs on a daily basis, improving living conditions whenever possible.Trained volunteers in daily care procedures of different animals.

Monterrey Area, Mexico

Hosted an accredited semester of Photoshop and Illustrator.Responsible for providing instruction in accordance with the philosophy and objectives of the College. Adhere to approved coursesyllabus.Provided students with the course syllabus that informs them of course requirements including specific objectives, means of attaining those objectives and methods of evaluation by the end of the first week of classes.Used teaching methods which are appropriate to reach students of varying educational experiential backgrounds and learning styles. Allow the student to continually assess his/her own progress. Allowed reasonable opportunity for each student to master the objectives of the course.Submit syllabi to the Division Office by the end of the first week of class. Posted and maintained office hours as per institutional guidelines. Made provisions for students to evaluate instruction and arrange for submission of evaluation to the designated office.Participated in faculty orientation sessions, professional development seminars and activities to enhance professional development; accept the responsibility for professional awareness and growth. Acknowledge and support the community college's mission to serve the community.Performed all other duties appropriate to this position as assigned or directed.Created commissioned materials such as posters, calendars, banners, labels, E-Blast Marketing, and brochures.

Monterrey Area, Mexico

Answered inbound calls to providing exceptional customer service to consumers providing technical support by answering inquiries, solving problems, and troubleshooting issues using call flows, knowledge bases, and published materials ensuring that customers issues were taken care of in the first contact with care including process review and development.Designed visual material for social media, company campaigns, and customer servicesatisfaction goals.

Nuevo León, Mexico

Answered inbound calls assisting customers with simple and complex questions; troubleshooting problems, investigating and resolving customers service issues maintaining customer satisfaction, retention and interviewing customers to gain relevant information, determining the source of the problem and recommending new methods and modifications to the customers.Resolved billing questions and disputes and provided technical support for all Sprint supported cell phones and wireless devices. Maintained a 100% positive feedback from customer surveys. Handled inbound sales duties.