Jacqueline Guillory Email and Phone Number

Responsible for monitoring and improving the company’s customer satisfaction results.Reviews, responds and analyzes guest feedback; both written and verbal correspondence, survey website, social media sights, and team member’s feedback.Successfully influences department managers to implement changes to improve guest survey scores.Prepares weekly and monthly reports, communication status of guest service program and provide recommendations for future actions.Demonstrates level of success in improving guest satisfaction in one-on-one situations.Operate various computer software programs including, but not limited to, Player Tracking, Market Metrix, Microsoft Office Suite.