· Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives· Set strategic goals for operational efficiency and increased productivity· Work with project managers in the development of financial and budgetary plans· Analyze current operational processes and performance, recommending solutions for improvement where necessary· Oversee customer support processes and organize them to enhance customer satisfaction· Review financial information and adjust operational budgets to promote profitability· Revise and/or formulate policies and promote their implementation· Developing and executing new growth directives· Working with the human resources department to create job descriptions, hire competent personnel and oversee employee training programs· Manage relationships/agreements with external partners/vendors· Evaluate overall performance by gathering, analyzing and interpreting data and metrics· Ensure that the company runs with legality and conformity to established regulations· Oversees manufacturing, purchasing, and sales departments, ensuring each is reaching goals set by departmental and company leadership.· Plans, directs, controls, implements, evaluates, monitors, and forecasts budgets and cost of sales in each division to achieve financial objectives.· Communicates and explains new directives, policies, or procedures to managers; for major changes, meets with entire operations staff to explain changes, answer questions, and maintain morale.· Projects a positive image of the organization to employees, customers, industry, and community.

•Conducted OSHA 7615 (OSHA CERTIFIED) classes with up to 40 participants. Compiled and presented learning materials based on 1915.508 NAVSEA Standard Item 009-07•Assisted in the development, implementation, and maintenance of the company’s OSHA and Firewatch program•Conduct Firewatch Training in occordance with NAVSEA Standards, OSHA, USCG, VSRA and NFPA

Program/Project Manager responsible for the preparation, completion, and quality of each project assignment. Ms. Lugo provided technical, administrative, and operational management of assigned project or tasks, including contract and subcontractor management.• Participated in the development of technical project plans, proposals, reports, task orders, and administrative reporting• Managed budgets and provided estimates for current work and future projects• Coordinated development of contract deliverables and products• Provided financial and technical reports for various technical service projects• Coordinated status, production, manning, and planning meetings for projects to ensure proper contract execution and performance• Provided oversight to onsite supervisors, teams of skilled trades, helpers, general labors, and firewatches to ensure projects are completed to a high standard• Conducted safety walk throughs on Navy Vessels with Shipyard Competent Person (SCP)• Facilitated WAF and Tag Out training for all personnel supporting ship repair contracts• Ensured quality assurance of project deliverables• Attended yearly safety seminars, customer performance reviews, and industry specific training

•Upon receipt of purchase orders, responsible for the execution and conclusion of the order for temporary and full time placement•Conduct interviews in conjunction with a drug test, a background test, and an extensive criminal questionnaire (if needed) follow up with reference and submit to clients based on their qualifications and skillset•Meet with hiring managers, and clients, to discuss needs•Extensive experience placing and working with skilled trades, laboratory techs, supervisors, human resources, QA’s, project managers, accounting, finance and more•Review and analyze resumes sourced through Linkedin, Facebook, CRM, Indeed, Monster, Career Builder and reference•Post job postings on the above mentioned websites, as well as study all job descriptions to ensure job ads are posted with any and all relevant information•Complete all new hire paperwork with candidates who meet the expectation of the job

Ms. Lugo currently manages an annual program budget of three million dollars and a staff of 39. She has developed comprehensive monitoring of projects from conception to contract close out by communicating with and assisting technicians and prime contractor. Manages, monitors, and maintains project plans and schedules to ensure proper manning requirements are assigned.• Responsible for quality of the planning, budgeting, monitoring, controlling, and documenting all aspects of projects• Prepares financial and technical reports for various technical service projects• Prepares weekly Progress Reports • Attends weekly or monthly project meetings including: Preplanning, management, manning, and financial status• Reviews labor hours and materials cost with Production Supervisors• Responsible for researching and tracking, Bill of Material (BOM) creation, and Rough Order of Magnatude (ROM) creation• Participates and reviews documentation for contract close out• Responsible for establishing manning requirements for assigned projects• Serves as point of communication for customers, subcontractors, suppliers, and internal coordination• Responsible for the daily supervision of assigned staff, including subordinate supervisors, and provides conflict resolution for all contractor personnel as needed• Trainer for OSHA 7615 (OSHA certified) classes

+Develops detailed schedules, material requirements lists and production plans for products and/or production processes where the manufacturing process is variable+Plans and issues schedules and material requirements+Coordinates engineering, production control, purchasing and other applicable departments to achieve optimum utilization of resources in meeting production schedules+Provides input to management regarding problems such as shortages, design changes, backlogs, etc.+Maintains all appropriate paperwork and provides guidance and work leadership to less-experienced staff, and may have supervisory responsibilities+Performs a variety of complex administrative and analytical tasks in support of one or more contract programs+Develops plans, including budgets and schedules, and monitors tasks to meet contractual/project requirements for assigned program(s)+Establishes and defines program plan requirements and directs or performs in-depth studies to determine optimum program plans+Monitors and reports performance against plans to ensure that contractual, cost, and schedule objectives are met+Participate in special projects as required