Jacqueline Ho Email & Phone Number

Mississauga, On, Ca

Mississauga, Ontario, Ca

. Oversee daily operation of Dexterra on-Demand's trade services. Ensure operational success by monitoring financial performance, customer and employee satisfaction, and client relations while driving continued growth and innovation. Work with team leaders to implement growth strategies and service delivery plans that effectively translate into tangible client satisfaction results and profitable growth for the division

Vaughan, Ontario, Ca

In this role, I directed a large portfolio of facilities (4) across Toronto, Barrie, Hamilton, and New York with accountability of 4 direct and 100+ indirect reports, including 80+ unionized workers in a 24/7 operation. I championed branch operations management, SOP development, process improvement, and revenues exceeding $50MM/year. I communicated goals, plans and priorities, while motivating and inspiring teams to maximize performance to improve capability, efficiency, and accountability. I also successfully managed all aspects of training, development, and performance management. I supported merger and acquisition (M&A) activity and technology development.***Value Added***✔Appointed Interim Plant Manager, Toronto Facility to streamline process, enhance employee retention, minimize labour issues, and identifying best practices to boost revenues. Rapidly restructured processes and surpassed budgeted EBITDA by 5% the first couple of year by optimizing employee relations and retention.✔Successfully negotiated 3 collective bargaining agreements in 2020 as member of the employer negotiating committee.✔Generated cost savings by directing continuous improvement (CI) projects to optimize waste processing and facility performance.✔Drove compliance with EHS regulations/laws, standards, & procedures. Monitored H&S metrics and develop plans and priorities to address weaknesses and opportunities in programs, training and procedures metrics and developed plans.✔Steered the implementation of an ERP system.

Vaughan, Ontario, Ca

Burlington, Ontario, Ca

Cambridge, Ontario, Ca

During my tenure here, I was onboarded to provide administrative management oversight and leadership of A/R, A/P, inventory, quarterly/annual reporting, P&L, and the administration of TRUX, a waste management software application. Finalized budgets; monitored variances. I facilitated the opening and operation of Fairview, California plant; orchestrated a facility relocation. I reviewed bids and tenders and was part of the team that prepared submissions. I also cultivated and sustained high-morale work environment, instilling 360° feedback, communication, employee relations building, and recognition as core strategies to grow business.

Norwell, Ma, Us

Spearheaded the daily operations of a 10-acre Hazardous Waste Transfer Station and supervised a team of 33 employees. Managed the whole facility including waste management, health and safety, compliance, profit and loss, and staffing and scheduling. Directed and participated in internal, regulatory and client health and safety and compliance audits. Led and contributed to management team investigations. Efficiently handled 4 direct reports and manage labor relations and contract negotiations with unions. Trained and coached all plant staff, provided feedback and conducted performance reviews. Oversaw promotions and merit increases of facility personnel and ensured the delivery of quality customer service both internally and externally. Managed procurement, scheduling and all project management initiatives.

Norwell, Ma, Us

Facilitated labor management initiatives which included recruitment, training, firing and payroll. Served as a member on the Health and Safety Committee. Liaised and worked with logistics and other groups in the company to ensure WIN WEB integration. Successfully enforced corporate and facility specific health and safety, compliance protocol and standard operating procedures.

Bachelor'S Degree, B.A.Sc., Chemical Eng., Environmental Collaborative Program

Engineer'S Degree, P.Eng