Jacqueline Howard Email & Phone Number

Small Group (1-50) and EAP/IAP Product Manager

Portland, Oregon Area

Portland, Oregon

Responsible for building out the internal Clinical Services response database and team processes in support of the Sales Request for Proposal (RFP) process as well assisting with Clinical Services departmental projects including:-Leading a group of front-line staff to resolve 'Pain Points' affecting the member, provider, or employee experience;-Editing Sales/Marketing material;-Maintaining Business Continuity efforts;-Tracking employee consumer experience feedback;-Coordinating departmental culture improvement initiatives.

Portland, Oregon

Temporary position supporting new and retention Sales staff in onboarding new and/or current clients for open enrollment. Utilizing Salesforce and MS office products to maintain accounts through continuous agent and customer communication.

Portland, Oregon Area

Coordinated event marketing programs and initiatives to execute optimal results for Regence Blue Cross Blue Shield B2B marketing.Projects include: Planning committee member for the Western Leadership Conference- Registration/Rooming & Volunteer Coordinator; created and refined social media posts for Be Well Utah 2016 in accordance with the Brand, provided venue and material proposals for senior management & planners while tracking the budget.

Portland, Oregon Area

Increased productivity within a team environment by translating detailed technical information into a simple and easily-digestible summary.Detail-oriented skills utilized to migrate patient information between Wynsure and GroupFacts software.

Portland, Oregon Area

Led small groups of students working on class assignments by guiding them to systematically think through the group’s social, task, and procedural needs; negotiated group workloads and expectations as they align with the instructor’s desire; and mediated constructive conflict to aid in the strengthening of their project/paper.

Elected by professors to serve as the Communication Studies student representative. Participated in monthly meetings to support the initiatives of the Dean.

University Of Portland

Planned, advertised, and executed three career panels- including one on professionals in Health Care Administration positions. Coordinated multiple fundraisers while managing the budget and promoted the LPE and Communication studies brand. Prepared and ran meeting as well as organized group members to work collaboratively and independently on activities throughout the years. Lambda Pi Eta is a premier Communication Studies honor society recognized nationally.

Portland, Oregon Area

Skillfully executed marketing and communication initiatives to coordinate theannual fundraising event in Fall 2015 attended by over 200 health care leaders and stakeholders, wrote sponsorship and grant requests while organizing platforms for continuous quality improvement development, connected patients under Medicare, Medicaid or uninsured patients to resources through phone conversations, prepared and took minutes for Executive Board and CQI meetings.

Portland, Oregon Area

Provided marketing and communication skills to strategically promote healthcarebusiness publishing services. Created email marketing scripts and continually tracked and maintained leads through Salesforce, email, and phone communications.

Renton, Wa

Assisted with data excel entries and numerous administrative tasks including copying and filing for the Human Resource Department, Quality Improvement Manager, and Credentialing Specialist. Attended a presentation on the Lean Business Model. Gained further experience and an understanding for Health Care Administration in a community health care setting.

London, England

Selected along with a group of 20 University of Portland students to study in London, England for 6 weeks. Studied International Business Finance and Cross Cultural Organizational Behavior. Developed a greater cultural understanding and a stronger sense of the modern global economy.

Portland, Oregon Area

Responsible for coordinating social, cultural, and educational events for the undergraduate student body.

Responsible for assisting in the implementation of various aspects of Fall Orientation at the University of Portland. Involves event planning, group facilitation, and public speaking

Renton, Wa

Developed healthcare administration experience while assisting the Quality ImprovementManager with approving NCQA Patient Centered Medical Home recognition for each ofthe 7 clinics. Completed patient recalls, excel data entries, prepared office emergency kitsand New Hire orientation packets for the Human Resource Department. Experience usingNextGen software and received HIPPA & Blood Borne Pathogen training.

Master Of Science, Health/Health Care Administration/Management, 3.9

Bachelor Of Science (B.S.); Minor In Business Administration, Organizational Communication, General, 3.7 Gpa

Activities and Societies: Lambda Pi Eta; Student Leadership Advisory Council: Communication Studies Representative to the Dean; Learning.