Jacqueline Howard Email & Phone Number

Philadelphia, PA, US

Philadelphia, Pennsylvania, United States

• Design new eLearning materials and programs for B2B and B2C clients and learners
• Act as client liaison to monitor ongoing programs via email, Slack, and weekly phone calls
• Collaborate with Wharton faculty, Director of Operations, and instructional design experts to refine pedagogical approach to new and existing course models
• Support individual learners in both B2B and B2C programs throughout the learning journey
• Integrate feedback from the post-program survey analysis to improve future program design
• Generate reports to gauge weekly participant progress in multiple B2B programs

• Monitored learner activity within Wharton Online open enrollment (B2C) courses
• Migrated new and existing course materials between LMS platforms
• Collaborated to improve accessibility (e.g. captions, assessment aids) across platforms
• Generated learner needs-driven data analyses to improve course design and learner interaction
• Reviewed and modified new and existing courses prior to publication

Greater Philadelphia Area

• Implemented department-wide training Dematic Sprocket EAM system
• Managed client relationships and business development with vendors
• Oversaw purchasing operations within a 10-person department
• Negotiated purchase of high-cost equipment and service contracts
• Evaluated department inventory in order to audit monthly budget

State College, Pennsylvania Area

• Lectured two semesters of mandatory “Rhetoric and Composition” course
• Designed daily lesson plans to meet short- and long-term learning objectives
• Co-led weekly professional development sessions for peer instructors
• Organized required office hour meetings as past of assignment revision process

State College, Pennsylvania Area

• Lead weekly professional development meetings for Writing Center staff
• Managed Penn State’s online World Campus tutoring program
• Trained tutors in World Campus protocol as well as online web conferencing program Elluminate Live
• Prepared weekly contact reports of tutoring sessions to professors and university staff
• Updated tutor schedule and tutor/staff contact information
• Built teamwork mentality in a collaborative learning environment by organizing social events among tutors

State College, Pennsylvania Area

• Collaborated with undergraduate-level, graduate-level, and adult learner students to discuss and improve upon a variety of projects and assignments
• Established communication and academic discussion with English as a Second Language (ESL) students
• Mentored incoming writing tutors to establish knowledge of writing center protocol and pedagogy **Trained in Fall 2011 for one (1) semester in collaborative learning and peer communications**

State College

• Collaborated with student-athletes to develop methods of studying and learning based on course syllabi and the student’s personal academic abilities and schedules
• Established goals with student-athletes and work together towards meeting desired goals
• Assisted students-athletes with learning and understanding material from various courses (sociology, English, Spanish, etc.)

Certificate, Strategy Execution

Certificate, Leadership Principles

Master Of Science - Ms, Higher Education/Higher Education Administration

Master Of Arts - Ma, English

Second (master's) year of the integrated undergraduate/graduate (IUG) BA/MA English program at Pennsylvania State University.

Bachelor Of Arts - Ba, English

Received bachelor's degree in conjunction with a Master of Arts in English as part of the IUG (Integrated Undergraduate/Graduate) program.