Jacqueline James Email and Phone Number

To manage a team of staff responsible for the daily administration of documentation for finance of vehicles for the individual and commercial customer who wishes credit for the purchase of a new or used motor vehicle. Ensure the team answer inbound calls for pay out queries, underwriting queries, held contract queries, system queries within a 20 second deadline. Ensure team are on target for meeting all assigned kpi's and service levels. Liaise with retailers, customers and internal sales force ensuring a high standard of customer service and resolution of queries efficiently, accurately and in a timely manner.

Providing a main point of contact for customers and maintain the day to day running of a select group of accounts. Liaise with sales force as well as customers to make sure that all queries and issues were dealt with promptly and efficiently. Organisation and management of sales ledger and credit control for my assigned customer base. To oversee the contractual obligations of both the company and the customer. Use the day to day contact with the customer to promote new products or improvements and on-going developments within the company

Input of sales orders and monitoring of manufacture to ensure that delivery deadlines were met. Arrange dispatch of products both in the UK and export invoicing customers accordingly. Run the card bureau department to ensure correct programming of cards for cashless systems and deal with any programming issues that might arise

Providing a main point of contact whilst building relationships with new and existing contract hire corporate customers by preparing quotations and maintaining current records. Liaising with sales force on all levels as well as customers to answer any questions or queries raised. Contract amendments, car valuation quotations, contract early termination penalty quotations, arranging collection of vehicles at end of lease term

Stationery manufacturer - Keeping records of work in progress, ordering raw materials for the manufacture of stationery, general office admin duties and reception work

Heating and Bathroom Supplier - duties included calculating invoices, customer queries and general office admin duties