Created excitement with store team and optical department, in partnership with CEO and owner.

Managed, hired, trained and developed sales team, performing remote exam.Creating Market plan.Engaged neighbor CVS store teams in their local CVS optical.

Oversee the flow of patients to facilitate the sales of glasses and contact lenses at this in-storesub-leased practice. Prepare employee schedules for personnel; hire, supervise, train, evaluate,motivate and provide on-the-spot coaching for team members. Supervise the practice’s retail end,partnering with the host store to coordinate promotions and participate in weekly meetings.Responsible for insurance billing, sales initiatives, staffing plans and marketing.• Converted a 30% sales deficit into an 18% YTD deficit by instituting dedicated referral,follow-up and business renewal programs.

Independently assisted customers with their eyewear selection and purchasing needs to driveretail sales and inventory turnover of glasses and contact lens products. Responsible for customerneeds assessment, product suggestion, fitting assistance and dispensing of lenses while supportingthe optometrist in all administrative, operational and business affairs. Supervised a 10-personteam. Oversaw supply chain and inventory management, i.e. ordering of prescription lenses andframes, purchasing, vendor dealings and merchandising.• Increased annual store sales from $1 million to $1.5 million within the last year due to customerfollow-up, point-of-sale communication and aggressively soliciting referrals.• Developed several employees into positions of leadership with progressively increasingresponsibilities and levels of authority.• Partnered with various department managers and technical staff to streamline the pricingstructure into an easy-to-understand system.

Managed sales, profit and staff retail sales floor. Overall business operation, hiring training and developing staff. Ensure marketing was correct and store team was aware of all new and existing promotions.

Consistently attained 100% of staffing to last year’s sales by scheduling a proper balance ofemployees during each shift.• Reduced store costs and shrinkage by 2% by implementing strict documentation of all stockmovement throughout each department.• Drove maximum sales growth by collaborating with the managing physician to implementeffective marketing programs.• Launched a new store in 2007 and grew to profitability within one year; instrumental infacilitating several successful grand openings of new stores throughout the region.• Appointed to multiple locations, including Calumet City, Joliet and Chicago, to transformunder-performing units into stores with knowledgeable staff and strong sales and service levels.

Full profit and loss responsibility for all functions of a $3 million full-service retail visioncenter, including product sales and merchandising, optometrist services and eyewear laboratoryoperations. Accountable for day-to-day operations, including sales development, loss prevention,staff recruitment and training, scheduling and payroll, customer service and vendor relations.• Increased annual store sales from $2.5 million to $3 million (12% growth) within one year viaintensive staff training, heightened customer satisfaction and enforcing store standards.• Achieved and maintained a 1% employee turnover rate by implementing morale-building,open-door communication, performance recognition and pro-active training initiatives.