Jacqueline Knowles Email and Phone Number

Clinical Project Manager at IngenioRx (June 2018 - present)▪ Managing the transition of all existing clinical programs and formularies from client’s existing platform to a newly established Pharmacy Benefit Manager▪ Ensuring a seamless, integrated member experience throughout the 40+ million customer migration by developing and managing resources to a critical path timeline, detailed business and IT cut-over plans, and contingency planning for all potential risks and barriersProject Manager at WellCare (May 2017 - June 2018)▪ Acted as lead project manager over a team of 10+ resources implementing innovative tools and processes to revamp the provider interaction process. Created an extensive Provider Engagement toolkit, including standardized methods of prioritizing provider groups and Medicare/Medicaid measures, mechanisms to track and monitor care gap closure progress, and guides to best practices for provider interactions regarding CMS Star Score improvement.Program Manager at WellCare (Oct 2016 - May 2017)▪ Stood up and managed a 10-workstream improvement program resulting in an average increase of 12% in health plan CMS Star ratings across 13 contractsTesting & QA Lead at HealthPlan Services (Jul 2016 - Oct 2016)▪ Created and managed comprehensive testing plan for a migration of internal/external communications to HPS’s platform, including the development of new member, group, and provider portals, and quality validation of 500+ paper/electronic communication materialsProgram Management Consultant at AmeriHealth Administrators (Oct 2015 - Jul 2016)Operational Improvements Consultant at Independence Blue Cross (Oct 2014 - Oct 2015)Delivery & Migration Senior Analyst at Independence Blue Cross (Feb 2014 - Oct 2015)Systems Integration Testing PMO Analyst at Independence Blue Cross (Oct 2013 - Feb 2014)

▪ Met one-on-one with students to review assignment drafts and guided them through the process of writing a clear, concise technical paper ▪ Presented workshops demonstrating how to give a successful oral presentation, create a strongly supported research paper, and write efficiently in a technical style

▪ Updated/created SolidWorks models and drawings to ensure that all CAD files match the current VideoRay remotely operated vehicle system components ▪ Designed, prototyped, and tested various ROV additions, such as camera-mounting panels and a custom pressure sensor ▪ Worked with onsite machinists to streamline and document component design processes in order to maximize efficiency

▪ Collected, organized and analyzed data from the sanding of several aircrafts in order to create a model predicting the amount of time for Temple Allen’s EMMA system to pneumatically sand a customer’s aircraft ▪ Collaborated with US Air Force Base employees to create EMMA system user manuals and sanding tear sheets