Jacqueline Lisby Email & Phone Number

United States

Promoted from Program Manager to Senior Program Manager to expand programmanagement portfolio from 1 to 7 grants and various internal and externalworkforce development initiatives.• Oversee 7 grants with workforce focus resulting in identification of workforce needs and interventions to improve recruitment, retention, and sustainability in support of member health centers• Optimize and redesign trainings to upskill service providers with focus on community health workers, strengthening knowledge, skills, and competencies required to provide high-quality healthcare services to address the needs of the underserved patient populations• Engage in county-wide community health worker capacity building collaboratives to influence the standards and design of how to recruit from the community for the community• Develop and steward partnerships with Health Profession Education and Training (HPET) programs to foster interprofessional education opportunities to address workforce shortages, career pathway opportunities, and incumbent workforce growth opportunities.• Spearhead summer internship program, mentorship programs and supervisor sessions to nurture professional growth of rising leaders.• Lead a workforce roadmap needs assessment to identify challenges, gaps, and best practices that inform strategic short-term and long-term recruitment and retention solutions for a network of eight member health centers representing a workforce of 3000+ employees.

San Leandro, Ca

• Orchestrated a county-wide capacity building initiative resulting in over 3,821 service providers from 124 + unique organization completing 172+trainings• In partnership with 20 subject matter experts, designed curriculum including training of trainers, covering 5 topic areas to upskill service providers to improve care coordination to underserved communities resulting in overall 4.5 out of 5 satisfaction scores.• Led needs assessment to determine training gaps for community based case management entities across 30+ organizations for the Whole Person Care Initiative in Alameda County• Developed and launched a multi-sector new hire academy for allied health professionals new to the healthcare field to provide support and skills practice• Managed peer network platforms to foster collaboration among community partners, facilitate relationship building, and improve communication between County agencies, service providers, and academia, resulting in the development and nurturing of valuable partnerships.• Facilitated learning communities to drive knowledge exchange and synergy

2120 Park Place #200 El Segundo Ca

• Developed and executed individualized marketing plans, resulting in substantial growth and retention efforts for 15+ multi-specialty clinics, contributing to a 5-7% increase in patient volume.• Successfully led clinics in organizing an annual patient appreciation event that drew in over 1000+ patients, fostering patient engagement and loyalty.• Oversaw the planning and coordination of 25+ events to promote marketing efforts, which increased in brand visibility• Managed 15+ community annual budgets, strategically allocating funds to achieve projected goals and optimizing resource utilization.• Established and nurtured dependable referral relationships with 20+ health plan representatives, including Blue Shield, Anthem Blue Cross, United Health Care, and others, as well as IPA physicians and influential community stakeholders.

• Led collaborative meetings with care teams to identify opportunities for improving care quality and outcomes, resulting in more patient touches for preventative screenings.• Identified marketing strategies and worked with marketing teams, health plan representatives, and community partners to develop a strategic marketing plan that achieved targeted growth goals for the clinic.• Promoted employee morale and retention through effective communication, problem-solving, proactive supervision, and a proactivework environment.• Actively participated in over 40+ events to promote clinic physicians and services, resulting in a significant increase in new patient enrollments.

Fountain Valley

• Managed and provided supported 25 front office staff members spanning four multispecialty departments, maintaining a seamless day-to-day operational workflow.• Successfully led the clinic in the adoption of a new Electronic Medical Records system as a superuser, facilitating a smooth transition from EPIC to Touchworks.• Oversaw day-to-day clinic operations, maintained open communication with clinic management, and connected staff with resources and trainers, contributing to staff development and productivity.• Coached front office staff on identifying opportunities for growth, both professionally and organizationally, resulting in elevated employee morale leading to operational efficiency.