Jacqueline Lukus Email & Phone Number

Greater Pittsburgh Area

Columbus, Ohio Area

• Overall administrative support to Lightwell’s CEO, vice president of strategic accounts and director of recruiting to ensure all clients are compliant with Lightwell contracts and procedures. Serves as website.
• Saved $10,000+; developed customized staffing reports utilizing data from the ATS
• Decreased contractor attrition 30%; designed a way in which to track contractor availability on the ATS
• Reduced recruiter search time 25%; updated ATS screens to enhance the user experience
• Increased recruiting productivity 20%; created 25 recruiting email templates and formatting Lightwell resumes to ensure consistency
• Ensure contract compliance; support onboarding of contractors by verifying all required documentation including employment and education background checks are complete and uploaded to the vendor management office.

Columbus, Ohio Area

• Provided overall recruitment support to sales and recruiting departments and managed the recruiting websites
• Assisted with administrative tasks as needed, in support of recruiting, sales and finance departments
• Ensured data quality and integrity of contractor resumes and bill forms
• Produced customized reports
• Served as the single point of contact to report defects, resolutions and upgrades of websites used by recruiters
• Updated applicant tracking system website pages for ease of use

Greater Pittsburgh Area

• Provided overall recruitment support to members of UPMC’s WorkSource, talent acquisition team. Responsible for the generation of candidates for various positions throughout UPMC, as well as creating a pipeline of.
• Reviewed and evaluated candidate application and/or resume for related experience, education and skills
• Scheduled candidate interviews and physicals
• Ensured background checks, physicals and on-boarding paperwork were completed prior to candidates starting employment
• Maintained confidentiality of all information received within the guidelines of professional recruitment in compliance with federal, state and local laws
• Initiated investigation of employee relation issues/concerns and educated managers on the human resource function and next steps

Greater Pittsburgh Area

Executed administrative support for three doctors and massage therapist. Scheduled appointments, processed credit card payments, maintained patient records, ensured HIPAA compliance and coordinated contacts with suppliers and building maintenance.

Greater Nashville Area, TN

• Managed numerous proprietary HR, Strategic Sourcing and Contract Management products throughout the product lifecycle from concept development to launch/execution in support of organizational strategy and objectives
• As the SME (Subject Matter Expert) defined the scope and goal of new projects and collaborated with cross-functional teams to draft project schedules and plans
• Developed web-site mock-ups for clients to ensure quality control and client satisfaction before project development phase
• Defined project deliverables and monitored timescales and resources used to achieve project deadlines
• Served as the single point of contact for project scheduling and changes
• Drafted action plans and led weekly meetings with department executives to review project status and proposed changes

Greater Pittsburgh Area

• Provided base-level support and problem resolution for 5,000+ end users of the CWS (Contingent Workforce Services) Portal including company personnel, suppliers and contractors
• Resolved customer complaints and concerns with strong verbal and negotiation skills
• Displayed courtesy and strong interpersonal skills with all customer interactions
• Built and maintained successful relationships with technical teams and end-users
• Maintained composure and patience in the face of difficult customer situations
• Processed a daily average of 50 inbound technical support calls/emails

Greater Pittsburgh Area

• Recruited, procured and deployed contract resources for over 300 Deloitte Consulting IT engagements
• Established and managed supplier relationships to enhance recruiting
• Negotiated rates and terms of contract work orders
• Resolved project, supplier and contractor issues
• Performed market research and analysis
• Maintained project, supplier and contractor records

Greater Pittsburgh Area

• Recruited and procured employees for permanent and temporary assignments for over 150 Pittsburgh-based customers which included technical, clerical and industrial positions
• Expanded customer base through telephone sales calls and on-site visits
• Presented Manpower's software training and skill assessment programs to existing and prospective new clients during in-house demonstrations
• Obtained and applied detailed information from customers to analyze and prepare job descriptions; identified clerical and/or physical requirements
• Negotiated bill rates with customers and conducted credit checks
• Interviewed and tested applicants to evaluate their skills for both clerical and industrial positions; coordinated scheduling of hired personnel

Bachelor'S Degree, Allied Health Administration, Graduated Cum Laude

Associate'S Degree, Veterinary/Animal Health Technology/Technician And Veterinary Assistant

Associate'S Degree, Design And Visual Communications, General