Jacqueline Lukus Email & Phone Number

Greater Pittsburgh Area

Columbus, Ohio Area

Overall administrative support to Lightwell’s CEO, vice president of strategic accounts and director of recruiting to ensure all clients are compliant with Lightwell contracts and procedures. Serves as website administrator of applicant tracking system (ATS); updating screen layouts, managing user access, adding/updating job postings, producing reports and ensuring data quality and integrity. • Saved $10,000+; developed customized staffing reports utilizing data from the ATS • Decreased contractor attrition 30%; designed a way in which to track contractor availability on the ATS • Reduced recruiter search time 25%; updated ATS screens to enhance the user experience • Increased recruiting productivity 20%; created 25 recruiting email templates and formatting Lightwell resumes to ensure consistency • Ensure contract compliance; support onboarding of contractors by verifying all required documentation including employment and education background checks are complete and uploaded to the vendor management office VMO/client website • Maintain, update and upload client and candidate information on the ATS• Schedule meetings for recruiting director and recruiting team • Deliver accounting support by overseeing the approval of contractor timesheets, invoice payments and invoice corrections • Provide remittance for payment to accounting as needed• Facilitate the approval of contractor work orders• Create ad hoc forms and documents requested by the director of recruiting

Columbus, Ohio Area

Provided overall recruitment support to sales and recruiting departments and managed the recruiting websites• Assisted with administrative tasks as needed, in support of recruiting, sales and finance departments • Ensured data quality and integrity of contractor resumes and bill forms• Produced customized reports• Served as the single point of contact to report defects, resolutions and upgrades of websites used by recruiters• Updated applicant tracking system website pages for ease of use • Managed user access to all recruiting websites such as Bullhorn, Monster and Dice• Developed tutorial documents for recruiting websites

Greater Pittsburgh Area

Provided overall recruitment support to members of UPMC’s WorkSource, talent acquisition team. Responsible for the generation of candidates for various positions throughout UPMC, as well as creating a pipeline of passive candidates for high-need areas within the system. • Reviewed and evaluated candidate application and/or resume for related experience, education and skills• Scheduled candidate interviews and physicals• Ensured background checks, physicals and on-boarding paperwork were completed prior to candidates starting employment• Maintained confidentiality of all information received within the guidelines of professional recruitment in compliance with federal, state and local laws• Initiated investigation of employee relation issues/concerns and educated managers on the human resource function and next steps• Completed interview scheduling and other administrative tasks as assigned

Greater Pittsburgh Area

Executed administrative support for three doctors and massage therapist. Scheduled appointments, processed credit card payments, maintained patient records, ensured HIPAA compliance and coordinated contacts with suppliers and building maintenance.

Greater Nashville Area, Tn

Managed numerous proprietary HR, Strategic Sourcing and Contract Management products throughout the product lifecycle from concept development to launch/execution in support of organizational strategy and objectives• As the SME (Subject Matter Expert) defined the scope and goal of new projects and collaborated with cross-functional teams to draft project schedules and plans• Developed web-site mock-ups for clients to ensure quality control and client satisfaction before project development phase• Defined project deliverables and monitored timescales and resources used to achieve project deadlines• Served as the single point of contact for project scheduling and changes• Drafted action plans and led weekly meetings with department executives to review project status and proposed changes• Delivered weekly status reports to stakeholders for budgeting and planning purposes• Coordinated Call Center support and created Knowledge Documentation for all products including: CWS (Contingent Workforce Services) Portal, Alliance Vendor Portal, Supporting Success, XD Portal, REI (Recruiting Enhancement Initiative) and CMR (Contract Management Repository)• Developed User Guides, Quick Reference Cards and FAQ Documents for above products, using Photoshop and SnagIt• Served as an administrator to the above products, which included managing end user access, producing reports, and ensuring data quality and integrity

Greater Pittsburgh Area

Provided base-level support and problem resolution for 5,000+ end users of the CWS (Contingent Workforce Services) Portal including company personnel, suppliers and contractors• Resolved customer complaints and concerns with strong verbal and negotiation skills• Displayed courtesy and strong interpersonal skills with all customer interactions• Built and maintained successful relationships with technical teams and end-users • Maintained composure and patience in the face of difficult customer situations• Processed a daily average of 50 inbound technical support calls/emails• Trained new users (internal and external) and explained protocols clearly and efficiently• Referred difficult issues to upper management while maintaining positive rapport with customer• Informed customers about issue resolution progress• Created User Guides and FAQ documents for all eight user types of the CWS portal

Greater Pittsburgh Area

Recruited, procured and deployed contract resources for over 300 Deloitte Consulting IT engagements• Established and managed supplier relationships to enhance recruiting • Negotiated rates and terms of contract work orders• Resolved project, supplier and contractor issues• Performed market research and analysis• Maintained project, supplier and contractor records• Provided internal consulting services related to the functional design of internal web-based resourcing Contingent Workforce Services (CWS) portal• Provided internal consulting services to project management and staff related to contracts, contract resource recruiting and acquisition, supply chain management, and polices and procedures

Greater Pittsburgh Area

Recruited and procured employees for permanent and temporary assignments for over 150 Pittsburgh-based customers which included technical, clerical and industrial positions• Expanded customer base through telephone sales calls and on-site visits• Presented Manpower's software training and skill assessment programs to existing and prospective new clients during in-house demonstrations• Obtained and applied detailed information from customers to analyze and prepare job descriptions; identified clerical and/or physical requirements• Negotiated bill rates with customers and conducted credit checks• Interviewed and tested applicants to evaluate their skills for both clerical and industrial positions; coordinated scheduling of hired personnel• Administered software training to employees to enhance their computer skills• Coordinated background checks and drug screening of employees • Managed 500+ employees on active temporary assignments• Monitored attendance and performance of Manpower employees via phone and written evaluations• Resolved customer/employee complaints• Evaluated client work sites to ensure environment was OSHA compliant• Processed Workers' Compensation and state unemployment claims, insurance, accident and OSHA forms• Enhanced recruitment efforts by establishing contact with colleges, churches, PA Job Services and participated in job fairs• Attended Chamber of Commerce functions to promote business• Implemented ISO 9002 standards

Bachelor'S Degree, Allied Health Administration, Graduated Cum Laude

Associate'S Degree, Veterinary/Animal Health Technology/Technician And Veterinary Assistant

Associate'S Degree, Design And Visual Communications, General