Jacqueline M. Email & Phone Number

Hybrid WFH / Office Based Fleet Hampshire

England, United Kingdom

Deputy Team Manager to 18 agents

Provides servicing for mortgages covering first and second charge residential, buy-to-let and SME commercial mortgages as well as lifecycle servicing (secured & unsecured), from loan origination support to late state recoveries.A typical day involves inbound/outbound calls to account holders 3+ months in arrears, active and expired terms. Reviewing Income.

PSA Peugeot Citroen

• Direct and control the Customer Accounts Team x 8 to ensure that they are appropriately motivated and trained and that they carry out their responsibilities to the required standards.
• Monitor staff performance and carry out annual and monthly appraisals or performance management if required.
• Identify any inadequacies in the systems/procedures and make recommendation to the Recoveries Manager, aimed at improving performance and service
• To provide and analyse ad-hoc management information and statistical reports as and when required
• To be involved in the interview/disciplinary process as and when required
• To ensure that all accounts requiring recovery are actioned in a timely manner in line with procedures

Redhill, Surrey

• To administer and control the management of Fleet/Dealer accounts, ensuring high standard of organisation is maintained for effective collection of debt. To liaise with other departments to ensure all.
• Ensure that the DMP and Collection Admin agents are appropriately motivated and trained and that they carry out their responsibilities to the required standards.
• Monitor staff performance and carry out annual and monthly appraisals or performance management if required.
• To provide and analyse management information and statistical reports weekly, monthly and as and when required
• To be involved in the interview/disciplinary process as and when required
• Ensure all queries related to the department are dealt with effectively within company procedures and service levels by managing the team’s resources accordingly

Redhill, United Kingdom

• To administer, control & supervise the Fleet Management section, ensuring high standard of workflow organisation is maintained for effective collection of debt.MAIN RESPONSIBILITIES:
• Cash allocation details for incoming Cheques, BACS & Standing Order payments (Leasebase customers).
• Prepare ‘Statement of Accounts’ for customers to aid collection of debt.
• Reconcile customer accounts to ensure accurate reporting of debt.
• Ensure customer records maintained up-to-date, with adequate audit trail.
• Maintain good rapport with customers, PSA Management / Sales force, internal staff (e.g. PCH Key A/c’s, CCM - Slough), etc. liaising with them as appropriate.

Surrey

Engineer Job PlanningInvoicingChasing non paymentEnsuring engineers had required and relevant commissioning data for servicing jobs