1.Funds management• Oversee and manage daily accounting and finance functions including timely recording of transactions, cash management, banking, payroll, inventory, statutory deductions receivables, and payables. • Plan and implement systems for financial operations including systems for cash flow management, budgeting, consolidation of accounting information, internal controls, financial reporting and financial record-keeping• Prepare monthly standard accounting submissions, for review including general ledger files, account reconciliations, expenditures by cost center/project, as well as other financial information in a timely and accurate manner.• Prepare monthly management reports • Assist in developing annual fiscal year budgets 2. Store ManagementInspect the levels of stock supplies to identify shortages and forecast future inventory requirements.• Record daily deliveries to reconcile inventory.• Use company’s designed software to monitor demand and document characteristics of inventory.Reporting to management and advising on inventory process improvements.• Developing inventory loss mitigation processes and protocols.• Compiling inventory reports and submit to the management as requested.• Addressing any inventory problems, obstacles or challenges.• Reconciling cashier sales report and submitting the variance report in due time.• Confirming that all supplier invoices have been entered into the system accurately and all goods returns have also been posted.• Take part in regular company stock checks and submit the report.• Ensure that the inventory data is accurate.• Check and ascertain on the authenticity of all invoice documents.3. Customer Service and Sales Management• Build and maintaining client relations• Proactively pursue new business and sales opportunities• Solve problems for clients and customers by developing innovative and tailored sales solutions• Be a brand ambassador and reflect company values at all times

• To implement compliance risk management plans and advice managers on the practical application of relevant regulatory requirements• To monitor control mechanisms implemented as part of the risk management process and assess the operational effectiveness• To coordinate and provide training programs related to specific risk management areas as required and guide users where necessary• To conduct and document compliance risk assessments for each function in the business unit to ascertain compliance with risk management policy, standard operating procedures and set guidelines• To manage business risks to ensure opportunities are proactively leveraged and advice the Risk and Compliance Committee accordingly• To coordinate with Department Heads on updating the risk register and tracking closure of action plans• To develop an operational risk database and update compliance reports periodically to maintain the agreed benchmarks.

• Implemented Bureau accounting policies and procedures ensuring minor accounting discrepancies do not transpire• Supervised cash office staff and ensured prompt banking of cash and Cheques, timely recording of receipts, payments and stayed within budget for petty cash disbursement• Reconciled Bank statements and complex financial statements within days • Verified payment vouchers.• Monitoring petty cash expenses and reimbursements.• Managing staff imprests and advances.• Liaising with external auditors.• Apportioning prepayments and county surrenders to specific coast centers.• Carrying out general ledger administration.• Vehicle Mileage analysis

• Creation and ownership of management information reporting and quarterly Business Reporting• Coordinate weekly and or Monthly alignment meeting utilizing agreed upon KPIs and develop Project Deliverables for Customer Steering Committees and Leadership reviews• Drove process improvement initiatives to deliver efficiency within Service Delivery functions• Delivering service that meets SLA and delights the customer, high customer satisfaction• Managing productivity improvements, Key Performance Indicator• Manage critical customer incidents, through customer communication, activities and any appropriate escalations; provide information about incidents analysis• Build services relationships with customers and conduct service reviews with key customers. Review performance reports, service improvements, service quality and processes, provide management withPerformance reports• Measure, monitor and work towards driving down incident reports, relating to service and customer problems• Identify and implement improvements suggested to the Service Desk in order to provide a more effective and efficient service to customersAchievements:• Reduced Customer complaints by 60% through etiquette, process and product knowledge training• Recognized for a high impact improvement in service delivery within the organization• Excellent Communication channel with external and internal customers• Developed improvements to team processes and procedures through change management initiatives

• Reported on bank Financial both quarterly and annually to various donors using Report Express Mix Market.• Implement audit recommendations relating to controls. Training operations staff in branches on necessary controls:KYC,AML,CFT,CBK regulations,new policies and procedures on new services and products• Evaluate all operations controls with focus on efficient and effective customer service• Assisting the Branches in resolving audit findings thus minimizing of risks• Monitoring compliance of all policies and procedures• Monitoring connectivity of T24 to all Branches• Management of Bank custodianship function• Focus on addressing ever changing operational relating risks• Develop weekly report that feeds to Head of Operations, Head of Business and Head of Credit in addition to getting solution on errors and SLA violations• Daily review of reconciliation suspense accounts, foreign and local currency clearing accounts• Ensure snap checks are done as per policy• Ensure control tools are reviewed• Carrying out routine checks on daily basis in line with AML guideline• Carryout basic training on Branch security operations• Carry out independent review of Branch security equipment and help branches in security drills• Trained on policies and procedures in Donor Funded Projects by Medical Credit Fund. In-depth understanding of donor expectations for program results, outcomes, impact, and reporting; specifically related to donor financial compliance audits• Took part in the development, implementation and training of Credit Quest ProgrammeAchievements:• Succeeded in investing and reporting suspicious Activity and fraud cases associated with Bank and save the organization a loss in millions of shillings• Up to date knowledge on AML, KYC Due Diligence, CFT, BCP and CBK regulations• Accurate high value currency transfers confirmations• Excelled in ingoing training of staff thus reducing omission errors by 70%