Jacqueline Mcclain Email & Phone Number

Raleigh, North Carolina, United States

•Leads and supports Operational Risk Reviews on realized adverse and emerging risk to determine the adequacy of risk management actions, remediation, and corrective actions.•Interprets policies, regulations, procedures, business process risk management, and processes that may have contributed to or impacted operational risk events.•Drafts and presents reports that effectively communicates observations and recommendations to management, appropriate stakeholders, and maintain… Show more •Leads and supports Operational Risk Reviews on realized adverse and emerging risk to determine the adequacy of risk management actions, remediation, and corrective actions.•Interprets policies, regulations, procedures, business process risk management, and processes that may have contributed to or impacted operational risk events.•Drafts and presents reports that effectively communicates observations and recommendations to management, appropriate stakeholders, and maintain documentation to support root cause analysis, review observations and recommendations.•Actively engages with the Legal Department - Corporate Risk Legal Liaison (CRLL), Operational Risk Business Oversight (ORBO) teams, Risk Type Teams (RTTs), Control Executive Organization leaders, and Front-Line subject matter experts (SMEs), to evaluate both emerging and realized operational risks.•Credibly challenges root cause analysis developed by the Business and evaluates the adequacy and effectiveness of corrective actions to determine if the plans developed by the Business addresses the issue identified in SHRP.•Socializes review findings and recommendations to appropriate stakeholder.•Engages, coordinates, and consults with Front Line, Operational Risk Business Oversight Teams, Internal Audit and Legal to conduct reviews, discuss review findings and assessment.•Maintains and updates Operational Risk Review documentation, develops meeting agendas, and schedules meetings with stakeholders and management. Show less

Raleigh, North Carolina, United States

•Planned, coordinated, and conducted compliance and operational risk audits. •Provided management and oversight for the Internal Audit department, which included developing an annual audit plan based on risk assessment. •Directed staff resources to meet the goals and objectives of the department, issued audit assignments, provided training to new employees, and evaluated the performance of staff.•Evaluated the effectiveness of internal control policies by utilizing root cause… Show more •Planned, coordinated, and conducted compliance and operational risk audits. •Provided management and oversight for the Internal Audit department, which included developing an annual audit plan based on risk assessment. •Directed staff resources to meet the goals and objectives of the department, issued audit assignments, provided training to new employees, and evaluated the performance of staff.•Evaluated the effectiveness of internal control policies by utilizing root cause analysis of audit results within the department.•Successfully conducted multiple fraud investigations. •Identified control enhancements and improvement opportunities, including recommendations for maintaining compliance with regulations.•Developed and directed the development of audit work papers that supported audit findings to include recommendations that addressed operational issues and maintained compliance with regulations and policies.•Accounted for compliance with Department of Education, Title IV, and College Federal Grant requirements.•Monitored clearing of audited exception items for corrective action.•Drafted audit reports that provided clear description of issues identified and recommendations to resolve the issues.•Maintained effective working relationships at all levels management within the organization.•Escalated significant audit issues, identify, and proposed manner of resolution to Senior Management. •Served as the liaison with vendors, clients, and external auditors. Show less

Raleigh, North Carolina, United States

•Designed, led, performed, and implemented a risk-based audit program to complete operational risk and compliance audits on a scheduled basis.•Developed audit procedures according to the audit program to achieve the organization’s objectives.•Reviewed procedures and activities of assigned areas to determine the nature of operations and adequacy of internal controls to achieve business objectives.•Evaluated compliance requirements and conducted the internal audits to confirm… Show more •Designed, led, performed, and implemented a risk-based audit program to complete operational risk and compliance audits on a scheduled basis.•Developed audit procedures according to the audit program to achieve the organization’s objectives.•Reviewed procedures and activities of assigned areas to determine the nature of operations and adequacy of internal controls to achieve business objectives.•Evaluated compliance requirements and conducted the internal audits to confirm compliance with appropriate regulations and provided recommendations for maintaining compliance.•Prepared reports on audit results, making recommendations for improvements to Senior Management.•Provided training and guidance to less experienced auditors. Show less

Raleigh, North Carolina, United States

•Effectively planned monitoring engagements through a review of local partnership information, financial and contract records, policies and procedures, and analysis of applicable documentation.•Determined the extent of testing activities and performed test of transactions and operations, using appropriate sampling techniques.•Determined adequacy of application of accounting, financial and other operating procedures that promote effective controls at reasonable cost and adequate… Show more •Effectively planned monitoring engagements through a review of local partnership information, financial and contract records, policies and procedures, and analysis of applicable documentation.•Determined the extent of testing activities and performed test of transactions and operations, using appropriate sampling techniques.•Determined adequacy of application of accounting, financial and other operating procedures that promote effective controls at reasonable cost and adequate segregation of duties.•Performed a thorough and effective review of local partnership activities for compliance with North Carolina statutory, regulatory and NCPC policy requirements.•Effectively and accurately communicated issues and recommendations through written reports and exit interviews with local partnership management. Show less

Raleigh-Durham-Chapel Hill Area

•Conducted and executed compliance, operational risk and special investigative audits inaccordance with accepted professional standards to determine compliance with companypolicies and procedures and adherence to applicable laws and regulations.•Evaluated the adequacy and effectiveness of internal controls via the review of processes,which are documented on flowcharts using Visio software.•Developed specific audit procedures and prepared audit work papers documenting testing… Show more •Conducted and executed compliance, operational risk and special investigative audits inaccordance with accepted professional standards to determine compliance with companypolicies and procedures and adherence to applicable laws and regulations.•Evaluated the adequacy and effectiveness of internal controls via the review of processes,which are documented on flowcharts using Visio software.•Developed specific audit procedures and prepared audit work papers documenting testing andaudit procedures performed using Auto Audit, Microsoft Word, and Excel software.•Prepared and presented the results of audit work and recommendations to management in theform of oral and written communications. Show less

Raleigh, North Carolina, United States

•Conducted compliance and operational audits for all departments.•Prepared flowcharts using Visio software to document business processes, which wereevaluated for efficiencies, strengths, and weaknesses.•Compiled and documented results of test work in accordance with established internal auditprocedures.•Communicated audit findings, recommendations, and compliance issues with departmentmanagement.