Reporting to the Programmes Manager responsible for leading Project Management activities including those related to risk management, change management, issue management and establishment of related company procedures. This involves leading cross-functional project resource management processes, with a primary goal of developing and delivering innovative, high quality products and process and project improvement projects on schedule. Lead in the implementation of standardised governance across all projects.

Reporting to the MIS Manager responsible for coordinating and supporting the organisations use of the electronic quality management system. To drive the development and adoption of the system and promoting its use within the business. Reporting to the Programmes Manager responsible for supporting and driving eQMS project during implementation phase and coordinate change activities post implementation. Assisting with project planning, managing project resource and liaising with key stakeholders at all levels.

Responsible for the management, development and improvement of the Quality Assurance function across three UK locations ensuring products and services continually meet customer and applicable statutory and regulatory requirements.Lead and participate in complex compliance/risk, operational and external entity audits. Responsible for the execution of annual audit plan including definition of audit scope, control evaluation, test activities, audit reporting, issue resolution and identification of business risk profiles.

Responsible for leading and managing a cross functional team of 25 customer service staff responsible for sales, support, new business, renewals, terminations, claims, billing and credit control teams. Development, monitoring and improvement of key performance metrics.Produce accurate management reports and statistical information.Training and development of staff.Leading and managing: sales support, administration, claims and credit control teams.Investigate and respond to customer complaints.Participate and lead client visits.Development and implementation of processes and procedures.Key player in development, testing and implementation of new billing/administration system.Lead re-engineering project.Set up sales support function.Driving process improvement.