Jacqueline Mckenzie Email & Phone Number

Austin, Texas, United States

- Managed all new SMB insurance agency customers by leading the onboarding process, contributing to 90% customer retention rate monthly. - Enhance team performance and customer outcomes by collaborating with executive-level, engineering, and product development teams to optimize customer self-help, improving product documentation and knowledge base resources.- Proactively engaged with customers to drive adoption and value realization thus, fostering long-lasting and mutually beneficial relationships.- Spearheaded the creation of an ideal-state customer journey through extensive user research to aid in company retention goals. - Served as the primary point of contact for 450+ SMB insurance agencies, increasing revenue by 25% monthly.

Austin, Texas, United States

- Maintained a portfolio of 200+ customers at a 99% retention rate month-of-month- Oversaw daily user research to help facilitate product and engineering in creating roadmaps for product development.- Educated customers with monthly training to increase user engagement- Organized inter-team training on the principles of vocal tonality and customer rapport which dramatically impacted the team save rate by 20%- Used problem-solving and creative solutions to save potential customer cancels at a 75% success rate

Austin, Texas, United States

- Executed full cycle sales process, from cold calling to deal negotiation - Mastered gap-selling ideology by providing customers with tailored solutions to their marketing strategy - Expertly negotiated contracts with a 50% conversion rate month over month

Austin, Texas, United States

- Executed full cycle sales process, from cold calling to deal negotiation - Mastered gap-selling ideology by providing customers with tailored solutions to their marketing strategy - Expertly negotiated contracts with a 50% conversion rate month over month

Austin, Texas Metropolitan Area

- Converted an average of 48% of new customers to GoDaddy Social Websites- Raised team conversion rates by 5% with weekly negotiation and communication workshops- Employed creative design and problem-solving to enrich the website presence of small business owners

Austin, Texas Metropolitan Area

- Surpassed bi-weekly sales goals while consistently landing within the top 40% of 300 sales representatives.- 1 of 20 hand-selected sales representatives to found GoDaddy Social’s Real Estate Division.- Coached sales reps through individual sales assessments that allowed our team to break company records.

Austin, Texas Metropolitan Area

- Developed a training program encompassing high-level product knowledge, production techniques, customer service skills, and cleaning techniques. This training program increased employee retention, and customer satisfaction and increased sales volume for the 2018 fiscal year. - Facilitated development of both baristas and shift supervisors through workshops and onsite training.- Led my team to Mozart’s most profitable shift in 2017, selling $20,000 worth of product within 6 hours, with the average ticket being around $15.