Jacqueline Moore Email & Phone Number

Greater Boston Area

•Support 600+ Environmental Protection Agency employees using Remedy IT Service Management System and Environmental Protection Agency’s Request Tracking System •Accurately test, identify, repair, resolve and document software/hardware, network connectivity issues•Perform technical upgrades and maintenance of Windows 7 Professional and Enterprise Operating System Upgrades using User State Migration Tools•Re-image computer hard drives, backing up and restoring using User State Migration Tools•Take ownership of issues through to resolution pertaining to hardware and software requests•Maintain and resolve issues on LAN/WAN, Secure Authentication for Remote Assist•Ensure desktop computers, laptops, printers interconnect seamlessly with system drives •Serve as the Senior technical point of contact for the Help Desk team•Resolve virus outbreaks using Microsoft Security Essentials, Norton Anti-Virus and Vipre

• Installed, configured, and created VPN accounts via Active Directory for RSA token users• Led PC and laptop configuration; troubleshot Microsoft issues running in Active Directory and Outlook environment. Installed and supported network components

•Project lead for Blackberry roll out to entire Sales team (500 + users); installed Blackberry software on HP, Dell laptops and desktops, troubleshoot software issues on Blackberry Enterprise Server•Daily support for Cingular Wireless employees; relating to hardware installations; modems,NIC cards, SCSI devices, hard drive replacements, Oracle installations, Microsoft Suite, Scan guns, Virus software, VPN, DSL installations

Certification Program, A+ / Network+

Training facility for A+/Net+ Preparation.

Associates, Business

Activities and Societies: .