• Managed all administrative operations, including scheduling, invoicing, and client communications.• Led marketing initiatives that increased brand recognition and improved client satisfaction.• Developed and maintained vendor relationships to ensure timely services and smooth business operations.

• Assisted with customer account management, ensuring accurate registration and account updates.• Communicated with vendors and internal teams to resolve inquiries and improve service delivery.• Supported the improvement of operational processes to enhance client satisfaction.

• Sorted and placed mail into mailboxes and post office boxes with high levels of accuracy• Prepared and organized daily outgoing mail for mail carriers before their arrival• Assisted customers with mailing options on Self-Service Kiosk and therefore reduced the line for a window clerk

• Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service• Resolved eligibility, benefits, authorization, and other related inquiries from providers and members• Ensured all callers received exceptional service by being patient and attending to their needs leading to high customer satisfaction ratings

Provided exceptional customer service, driving sales by assisting customers with product inquiries, offering personalized recommendations, and exceeding sales targets.Demonstrated extensive product knowledge across multiple departments, maintaining the sales floor's appearance, and processing transactions efficiently.Collaborated with team members to ensure a seamless shopping experience, promoted sales events, and followed up with customers to ensure satisfaction and encourage return visits.