Prepare contracts and proposals for business trips, fund raisers, promotional travel tours, & weddings/honeymoons.- Responsible for preparing bids and negotiating specifications and contractual provisions with vendors.- Evaluate contracts for completeness and compliance with federal or state regulations and company policy.- Assist with coordination of events and trade shows, venues booking, entertainment and catering services.

Managed the global applicant search process for assigned Scientific Committees.- Prepared job descriptions and specifications based on program requirements from Lab Chiefs/Branches- Responsible for full recruitment life cycle to include request to recruit, job advertisements on web-based job boards.- Maintained knowledge of the OPM classification system and the USA Staffing system- Analyzed and compile reports from Cap HR, Human Resources Database (HRDB) and other personnel… Show more Managed the global applicant search process for assigned Scientific Committees.- Prepared job descriptions and specifications based on program requirements from Lab Chiefs/Branches- Responsible for full recruitment life cycle to include request to recruit, job advertisements on web-based job boards.- Maintained knowledge of the OPM classification system and the USA Staffing system- Analyzed and compile reports from Cap HR, Human Resources Database (HRDB) and other personnel systems. - Developed and maintained standard operating procedures (SOP) Training & Diversity Coordinator - Coordinated logistics for outreach programs and recruitment initiatives for students interested in biomedical careers. - Designed and developed educational materials for the Intramural Research Opportunities - Navigated the On Boarding process for postdoctoral, post baccalaureate, graduate, college & high school students. - Maintained relationships and communication with colleges and universities nationally to recruit for summer programs. Show less

MetroAccess: Accessibility Transportation for the Elderly & Disabled; Managed full life cycle recruitment for MetroAccess paratransit Call Center.- Responsible for writing job descriptions, screening applicants, interviewing, and the on-boarding/off-boarding process. - Performed searches for candidates by using internet recruiting resources, recruiting firms, and employee referrals. - Consulted with departmental managers concerning staffing needs and identified job… Show more MetroAccess: Accessibility Transportation for the Elderly & Disabled; Managed full life cycle recruitment for MetroAccess paratransit Call Center.- Responsible for writing job descriptions, screening applicants, interviewing, and the on-boarding/off-boarding process. - Performed searches for candidates by using internet recruiting resources, recruiting firms, and employee referrals. - Consulted with departmental managers concerning staffing needs and identified job requirements.- Conducted reference/background checks, drug test, generated offer letters, employee orientation on-boarding process.- Investigated employee complaints & disputes to provide counseling and recommended disciplinary action. - Provided guidance and advice to all unit managers on Human Resource staffing policies and procedures. Training & Performance Manager- Established & directed training programs for 150+ employees for a multi-million dollar contract.- Developed leadership skills training, customer service, & sensitivity training to increase organizational effectiveness.- Evaluated effectiveness of training through the use of surveys, pre and post-testing.- Created curriculums, training materials/ job aides, assessments & reference documents applying adult learning theories.- Conducted needs assessment and gap analysis addressing training needs and made recommendations. - Established a Quality Assurance program to foster a high-performance call center.- Improved employee job performance by 40% through Quality Performance Scorecards, coaching, feedback and training.- Designed Quality Assurance Scorecards, metrics and scripts for several departments and divisions. - Developed individual training action plans (TAP) that fostered professional growth. - Maintained employee performance records that ensured accuracy and suggested additional training. Show less

Federal Contract: Centers for Medicare and Medicaid ServiceMedicare Projects: 1.800.Medicare & Medicare Part D Plan; Collaborated with department leaders to define and plan specific training strategies for their unit. - Managed the design and development of training curriculum and materials for leader-led and virtual programs. - Conducted needs assessments to ensure training needs are met. - Conducted course pilots and provided train-the-trainers sessions. - Established and… Show more Federal Contract: Centers for Medicare and Medicaid ServiceMedicare Projects: 1.800.Medicare & Medicare Part D Plan; Collaborated with department leaders to define and plan specific training strategies for their unit. - Managed the design and development of training curriculum and materials for leader-led and virtual programs. - Conducted needs assessments to ensure training needs are met. - Conducted course pilots and provided train-the-trainers sessions. - Established and managed vendor partnerships for specialized solutions for training. - Effectively addressed performance issues and made recommendations for personnel/performance actions. Medicare Content Specialist/Subject Matter Expert (SME)- Researched Medicare laws, Code of Federal Regulations (CFR), and policies and responded to Government request.- Monitored Government list serves publications, and websites for legislative and policy updates. - Recommended content changes to scripts, broadcast messages, & Medicare website for the 1-800-Medicare Call Center. Show less

- Directed a staff of 20-customer service benefits specialist responsible for researching benefits, billing, and claims issues.- Reduced employee attrition 50% by strengthening the hiring qualifications.- Enhanced customer satisfaction and employee productivity by curtailing call-handling time approximately 25%.- Developed a research and response team strategy to improve compliance of 30-day closure of health insurance claims.- Coordinated with HR with the hiring process and… Show more - Directed a staff of 20-customer service benefits specialist responsible for researching benefits, billing, and claims issues.- Reduced employee attrition 50% by strengthening the hiring qualifications.- Enhanced customer satisfaction and employee productivity by curtailing call-handling time approximately 25%.- Developed a research and response team strategy to improve compliance of 30-day closure of health insurance claims.- Coordinated with HR with the hiring process and conducted career fairs and interviews. Show less