Jacqueline Phan Email & Phone Number

California, United States

Redwood City, California, United States

- Generated and oversee pilot schedule, operations and resource allocation to ensure trials are completed safely, accurately and on time. Quickly and efficiently redirect resources in response to changing priorities- Logistic planning with trial leads to execute trials to fulfill companywide roadmap goals - Managed equipment and chemical inventory sheet for pilot plants labs by ordering in SAP - Tracked and advised on project deliverables and tasks on multiple systems and tools for… Show more - Generated and oversee pilot schedule, operations and resource allocation to ensure trials are completed safely, accurately and on time. Quickly and efficiently redirect resources in response to changing priorities- Logistic planning with trial leads to execute trials to fulfill companywide roadmap goals - Managed equipment and chemical inventory sheet for pilot plants labs by ordering in SAP - Tracked and advised on project deliverables and tasks on multiple systems and tools for operations - Written RCAs and deviations to capture corrective actions to prevent future events- Built and tracked systems to help operations succeed with safety, quality, preventative maintenance, 5S, and training programs- Managed budgets for CAPEX and OPEX, expense reports, and timecards for pilot plant facilities Show less

Redwood City, California

- Managed and supported internal and external Engineers and Process Development Associates to support 24/7 production, as well as provided guidance and on-site troubleshooting support while ensuring safety, transferring operational best practices, as well as providing operating instructions and training- Commissioning and Process Startup Manager for multiple plant expansions at CMO- Trained supervisors and operators on equipment operations, data collections and records, and process… Show more - Managed and supported internal and external Engineers and Process Development Associates to support 24/7 production, as well as provided guidance and on-site troubleshooting support while ensuring safety, transferring operational best practices, as well as providing operating instructions and training- Commissioning and Process Startup Manager for multiple plant expansions at CMO- Trained supervisors and operators on equipment operations, data collections and records, and process assays methods and sampling- Leaded batch record meetings to identify inefficiencies, propose improvements, and facilitate implementation- Coordinated and hosts weekly meetings to review and redline SOPs for CMO Operations and Quality - Communicated to the CMO staff on scheduling and trial updates on a daily basis - Engineering lead for 1C process and quality qualification and validation project- Supported 1C expansion project by hosting daily meetings with contractors, following P&IDs to identify missing items to contractors, and created a drawings board to help visually see the progress of mechanical and electrical installations Show less

Redwood City, California

- Proactively engage with internal stakeholders and navigate company resources to help troubleshoot process issues- Pilot model scale studies to assist Process Development Engineers to identify process inefficiencies and map data trends for research team - Evaluate and recommend methodical adjustments to batch records based on operational experience-Collaborate with development team to improve the Standard Operations Procedures (SOPs) to maximize efficiency- Lead batch record… Show more - Proactively engage with internal stakeholders and navigate company resources to help troubleshoot process issues- Pilot model scale studies to assist Process Development Engineers to identify process inefficiencies and map data trends for research team - Evaluate and recommend methodical adjustments to batch records based on operational experience-Collaborate with development team to improve the Standard Operations Procedures (SOPs) to maximize efficiency- Lead batch record meetings to identify inefficiencies, propose improvements, and facilitate implementation- Experienced with unit operations including buffer making, grinding, mixing, filtration, and cell lysis Show less

Mountain View

- Communicated with off-site doctors and healthcare professionals on a daily basis regarding patient’s blood count to determine eligibility for specialized cancer treatments, such as stem cell transplants- Maintained complex client caseload files for quality assurance and audit compliance- Collaborated with leadership and delegated tasks to various internal support groups to drive client close-outs and recordkeeping- Established relationships with quality assurance and engineers to… Show more - Communicated with off-site doctors and healthcare professionals on a daily basis regarding patient’s blood count to determine eligibility for specialized cancer treatments, such as stem cell transplants- Maintained complex client caseload files for quality assurance and audit compliance- Collaborated with leadership and delegated tasks to various internal support groups to drive client close-outs and recordkeeping- Established relationships with quality assurance and engineers to help maintain open communications - Proficiently functions within an ISO Class 7 and 6 clean room environment, ensuring personal and product safety - Initiated and investigated deviations for processes - Scheduled manufacturing processes and line clearances and delegated tasks to team members for a client project- Became a fully trained operator for CA-29 and CA-05 within 6 months of hire. Helped trained new employees with operations and departmental policies and procedures to make operations run efficiently.- Proposed, executed, and to be presented a cost savings model for excess materials in CA-29 BOMs that saved $415.68 per kit, which would save $21,615.36 per year for 1 run a week. - Operated on training runs to help test run the CA-29 MBR revision prior to approval to eliminate unnecessary mistakes. Prevented deviations by discovering wrong table references, incorrect steps, and grammatical errors. - Active Operations Project Lead in Document Control team by driving project close-outs. Collaborated and delegated tasks to support groups to execute, meet deadlines, and provided updates to the Senior Site Director. Achieving regulatory compliance by maintaining biennial review of all controlled documents, so far 100 documents have been obsoleted and/or revised from these project close-outs.- Acknowledged as “Miss. 5S” and Process Owner for GMP by inspiring colleagues to participate and drive 5S throughout the facility to maintain a GMP compliant environment. Show less

South San Francisco

- Performed troubleshooting by communicating process problems and following precise instructions from the quality assurance team via telephone- Led and represented Seed Train in the MNIB2126A campaign as the Cell Line Coordinator, collaborating with Manufacturing Sciences and Technology and the Pharma Technical Development groups to address the production thaw strategy schedules and related issues on a weekly basis - Trained and educated new hires on process operations, departmental… Show more - Performed troubleshooting by communicating process problems and following precise instructions from the quality assurance team via telephone- Led and represented Seed Train in the MNIB2126A campaign as the Cell Line Coordinator, collaborating with Manufacturing Sciences and Technology and the Pharma Technical Development groups to address the production thaw strategy schedules and related issues on a weekly basis - Trained and educated new hires on process operations, departmental policies and best practices - Executed daily operations that involved preparation and autoclaving 20-L bioreactors, set-up/batch/slope, soleras, inoculations, environmental monitoring, thawing ampoules, and aseptic technique - Active member on the Safety Improvement Team by leading projects, reviewing safety suggestions, and passing down safety updates to Seed Train and Large Scale peers- Proactive dO2 team member by organizing and managing all Seed Train dO2 probes and documents - Proficient in IP21, SAP, LIMS, gDocs, and MES Show less

Sunnyvale, Ca

- Tasked as the lead customer service specialist, responsible for addressing and defusing potentially volatile customer complaints- Trained new waiters and floor staff on customer service expectations, safety procedures, proper food handling, and restaurant protocols- Advised management of overarching process improvements- Recognized by management for providing excellent customer service in a fast-paced and high volume environment - Prioritized restaurant traffic issues to… Show more - Tasked as the lead customer service specialist, responsible for addressing and defusing potentially volatile customer complaints- Trained new waiters and floor staff on customer service expectations, safety procedures, proper food handling, and restaurant protocols- Advised management of overarching process improvements- Recognized by management for providing excellent customer service in a fast-paced and high volume environment - Prioritized restaurant traffic issues to ensure optimal table service coverage Show less

Davis, Ca

- Collaborated closely with renowned researcher, Dr. Susan M. Kauzlarich, and her research team of post-doctorate and graduate candidates for various research topics in the field of nanoparticles- Learned how to use analytical instruments and specialized lab equipment, including: argon filled glove box, ball mill machine and furnace- Conducted several experiments with Silicon and Tin inclusions to optimize electrical transport of Mg2Si composites - Analyzed results and figured out… Show more - Collaborated closely with renowned researcher, Dr. Susan M. Kauzlarich, and her research team of post-doctorate and graduate candidates for various research topics in the field of nanoparticles- Learned how to use analytical instruments and specialized lab equipment, including: argon filled glove box, ball mill machine and furnace- Conducted several experiments with Silicon and Tin inclusions to optimize electrical transport of Mg2Si composites - Analyzed results and figured out other modifications that could be done to optimize samples to have high values of ZT- Developed strong researching techniques and analytical skills while interpreting experiment results for academic publication Show less

- Prepared daily prescriptions orders with corresponding labels and shelving according to brand name- Categorized and sort medications in alphabetical order and remove expired medications - Maintained pharmaceutical supplies by processing orders and handling them properly - Learned about drug interactions, side effects, and dosage during a consultation between pharmacist and patient

- Affiliated with customers on the sales floor with exceptional customer service to ensure a smooth and delightful experience- Assisted store manager in implementing company policies among 8 store employees- Trained and oversaw new hires during the first two week period of training to ensure the new hires are adequately prepared for certain scenarios within the business, and trained for running the store on their own without supervision- Operated and managed store cashiers and store… Show more - Affiliated with customers on the sales floor with exceptional customer service to ensure a smooth and delightful experience- Assisted store manager in implementing company policies among 8 store employees- Trained and oversaw new hires during the first two week period of training to ensure the new hires are adequately prepared for certain scenarios within the business, and trained for running the store on their own without supervision- Operated and managed store cashiers and store safe for smooth and accurate transactions throughout the business day to ensure no errors would arise Show less

Bachelor Of Science (Bs), Medicinal And Pharmaceutical Chemistry

Associate Of Arts And Sciences (Aas), Chemistry

Activities and Societies: De Anza's Women's Volleyball Team 2008-2010

Education record

Education record