Jacqueline Purcell Email & Phone Number

Florida, United States

The expansive growth of Alvarado’s Sports & Entertainment business segment over the last few years has been achieved through a lot of blood, sweat and tears per say and I am excited to bring my combined sales and technical background to serve multiple roles (sales and support) to North America.

EngageRM is a market-leading sports tech leader headquartered in Australia and growing into the US market. We partner with sports teams, leagues, venues, arenas, universities and other sports businesses with a powerful platform to drive fan engagement, partnerships, community programs and more. We are at the cutting edge of our field, using AI, machine learning, voice recognition and other data to provide a single customer view and increase revenue, retention and customer ‘stickiness’.

Why help one team achieve success when you can help many! Understand and manage client expectations to ensure strong client service and satisfaction by meeting the needs and requests of clients in a complete and timely manner. Aid in solving problems with current systems and make recommendations for improvements based on client feedback. Create comprehensive trouble tickets than can be escalated to the appropriate department when additional assistance is required to resolve a problem. Provide product enhancements suggestions from clients to management team. Participate in new client installations including database setup and identification of required training.

Dunedin,Fl

The wearer of many hats and the problem solver of departments. Ticket and Box Office Operations hat: The primary function of working with fans and staff on creating a great game day experience from start to end! But I also implemented and installed contactless ticket scanning systems in 2018 to be used for Spring Training and Florida State League. I manage the day to day process of the box office, including scheduling staff and training in- house and temp staff how to perform box office processes and procedures. Marketing Hat: Creating brand awareness and knowledge that baseball exist in Dunedin! I have been able to create multiple new marketing campaigns in 2019 that have increased sales by over $100,000 over 2018. I also over see the website at www.bluejays.com/springtraining to ensure all information is accurate, up to date and easy to find for our guest. Financial hat: Analyzing data, managing budgets and other financial needs of the department. Since I have joined the Blue Jays in Dunedin, Florida I have implemented a new system to track daily sales and deposits, streamlined the comp request process and have increased attendance to Florida State League Games. In 2019 after analyzing sales data from previous years, I changed the single game onsale date to coincide with Cyber Monday when many individuals would be on their mobile devices and launched a digitial marketing campaign as well. This lead to our largest single game on sale in history!

Glendale, Az

Jack(ie) of All Trades. As the most senior Ticket Operations Coordinator with the Arizona Coyotes I was responsible for a number of items ranging from reconciliation of reporting group finances for the Tucson Roadrunners/Coyotes, building of events to sell in Ticketmaster and processing of Premium, Sponsorship and Ownership accounts. I also took on a IT and training role within the Sales Department and worked with new inside sales staff on setting up computer, drives and training on Ticketmaster software.

Scottsdale, Az

Have you heard about the advantages of having happy feet? As a Community Outreach Coordinator I was able to share my passion of helping people and running. I represented Fleet Feet Scottsdale at various community events, running events and social media to teach people that not only we in town but we're more than just a store for runners. I was able to increase the stores Facebook followers by over 20% and come up with creative events for our fun runs. I also was a coach of the No Boundaries Couch 2 5K program where I mentored/motivated others in how to successfully cross the finish line of their first 5K.

Scottsdale, Az

Ticketing Guru at Salt River Fields! I effectively handled customer complaints, inquires and guest ticket sales while using the sometimes slow and often changing Ticketmaster Software. I worked under the Director of Ticketing who provided guidance but empowered me to make decisions as needed. Trained and supervised up to 33 box office staff members, interns and temporary employees.

On The Road

I rocked the road as a Mobile Misfit and marketed before the advent of Social Media. I spent the summer driving around the country in a decked out Toyota Sequoia SUV to promote the Dew Tour (Action Sports Tour). My job was to plan and execute grassroots gorilla marketing events and to manage street teams to get the word out on the tour. I was successful in increasing ticket sales by 45% in each city from the creative and spontaneous events. And all of this before Facebook, Twitter and Instagram! If I can survive living on the road, I can survive anything!

Orlando, Florida Area

I put the magic in people's magical vacations. I held many roles in my time at Walt Disney World and they were all memorable. From dancing around a campfire, battling gangsters, updating pressed pennies to rolling out new software I made an impact. I designed new merchandise that is still being sold and increased revenue for the Recreation Line of Business. I survived the holidays, summers and Florida hurricanes while keeping a smile on my face and guest happy.

Bachelors Of Science: (110 Credit Hours), Humanities/Humanistic Studies

A Science Major will tell you how to clone a Dinosaur and a Humanities major will tell you why it's a bad idea.

Associate Of Arts - Aa

Majored in Business/ Minor in Architecture