Jacqueline Ruiz Email and Phone Number

As the General Manager at IGS Solutions, a prominent player in the cannabis industry with over 35 retail stores across two states, my role is crucial in a dynamic and rapidly evolving environment. With a commitment to adapting to changing city and state regulations, I oversee the successful operation and growth of the company's retail stores.Key Responsibilities:Operational Excellence: Led the successful grand opening of the flagship store in Koreatown and expanded operations to open the first store in Orange County. Managed a diverse team of over 30 employees, ensuring seamless daily operations, inventory management, and compliance with industry regulations.Employee Development: Pioneered a culture of growth and adaptability by creating detailed career development action plans for each team member. These tailored plans empowered employees to enhance their leadership skills and excel in their roles, resulting in a more capable and agile workforce.Strategic Initiatives: Took a leadership role in piloting various company initiatives, providing valuable feedback and insights. Instrumental in launching new company-wide programs, such as the introduction of debit terminals, by piloting the technology, developing comprehensive training materials, and delivering presentations to retail teams across multiple states.Cultural Leadership: Fostered a store culture that thrived on adaptability, ensuring that the team was well-prepared to embrace changes and challenges in the ever-changing cannabis landscape. Continuously encouraged open communication and collaboration, enabling the team to quickly adjust to new regulations and industry trends.Performance Management: Maintained consistently high audit scores above 90% across critical areas, including operations, sales, customer service, and compliance. Achieved this by setting and monitoring SMART goals, developing targeted action plans, and presenting these plans during weekly in-store meetings.

As a Retail Assistant Manager at T-Mobile, I played a pivotal role in driving team success and achieving outstanding store performance. By focusing on employee motivation, data analysis, relationship-building, and effective communication, I contributed to the growth and profitability of the store and its employees.Key Responsibilities:Team Leadership and Motivation: Led a team with a strategic approach to individualized motivation. Recognized and understood the unique motivations of each team member, resulting in improved team morale, performance, and engagement. This approach contributed to elevating the team's nationwide ranking from the bottom of the district to the first in the district and 42nd nationwide out of 1400 stores in the nation.Data-Driven Insights: Utilized Power BI to analyze the store's current business plan, evaluate its performance, identify growth opportunities, and uncover gaps in execution. This data-driven approach enabled the formulation of actionable plans to enhance store performance and achieve growth targets.Performance Evaluation: Consistently monitored and communicated team and store standings, providing team members with up-to-date information on T-Mobile products, promotions, and performance metrics. This ensured that the team was well-informed and empowered to contribute effectively to store goals.Relationship Building: Built strong and trusted relationships within the team by fostering an environment of continuous learning and development. By keeping team members informed and equipped with relevant knowledge, I facilitated their growth and contributed to a high-performing and motivated workforce.Effective Communication: Demonstrated strong communication skills by engaging with both bottom and top performers. Set clear performance goals, gained commitment from team members, and established actionable plans for goal achievement. This approach maximized growth and profitability for both the store and individual employees.

Managed multi-unit authorized dealer locations after the acquisition of Sprint. Coached Mobile Experts in T-Mobile cultures and the behaviors to drive sales and drive customer experience. Partnered with Territory Managers and discussed strengths and opportunities of each location to maximize growth and profitability from the multiple Sprint Legacy locations

Provided leadership in the absence of the manager and support the manager in achieving department and business objectives. Drove continuous improvement of the process performance and team efficiency by developing presentations for my store team and well as the district. Observed and assisted with over 30 face-to-face interactions as well as daily calls, with duties including obtaining new business acquisitions, securing confidential customer data, and presenting relevant product information. Created customer rapport by excelling in listening to customer needs and pain points, articulating product benefits and creating solutions that provide value to the customer resulting in being in the top 15% of sales associates within the organization from the years of 2018 - 2022