Jacqueline Sansone Email & Phone Number

Independently monitored assigned interactions and contributed to speechanalytics projects, driving process improvements.Partnered with business stakeholders to deliver actionable feedback torepresentatives using Verint Call Monitoring Systems, enhancing overallperformance and customer satisfaction.Utilized Speech Analytic tools in order to report on client requested topics.Calibrated with clients to improve call quality standards, ensuringconsistent and high-quality customer service

Evaluate and analyze interactions between representatives and customers using phone and chat platforms, as well as customer surveys and complaint reporting tools. Works with business partners to provide feedback to representatives through google suites and call analytics tools resulting in a positive impact on all customer interactions.

Developed and implemented multiple math and science-related activities for children ages three to six.Consistently and confidently communicated with parents to report on student’s behavior, social and developmental progress.Worked with a team to develop activities that pertain to thematic units.