Jacqueline Smith Email & Phone Number

Responsible for advising and supporting global corporate real estate clients to enhance their operating performance and alignment with their business partners regarding corporate real estate strategy. Oversee a global revenue portfolio of over $140M for many Fortune 100 corporate clients.

Bny Mellon

Provided account team leadership and management for this integrated, multi-service 16M square foot of ownedand leased real estate portfolio across the Globe. • Hired and manage a remote team of over 300• Manage annual and capital budgets, monthly forecasting and reporting • Support the development of all internal portfolio optimization initiatives with a 60M saving target• Oversee facility, project management, transaction management, lease administration and portfolio strategy• Implement annual sourcing strategy through vendor consolidation and effective contract management• Designed an organizational model that will drive efficiency and further consolidation • Deliver exemplary client service and appropriate solutions while simultaneously driving enhanced value add solutions that meet clients annual business objectives • Develop process and procedure playbooks that achieved enhanced customer service delivery

Corporate And Investor Real Estate

Provide advisory services to clients globally and lead teams of consultants that support activities such as; strategic planning and outsourcing, organizational modeling and design, portfolio strategy and optimization, cost saving initiatives, process improvement, technology implementation, governance and change management. List of clients include: Morgan Stanley, Bank of America, Caterpillar, Ernst & Young, J&J and Fidelity.• Developed and implemented appropriate change management strategy and programs that align with organizational design and human capital deployment • Designed portfolio rationalization strategies and work place optimization programs for fortune 50 companies • Developed and executed property management portfolio audits• Lead complex global outsourcing engagements with strategic partners for services such as property and facilities management, transaction management and project management • Supported the project engagement teams with informed decision making to achieve a competitive advantage by managing risk, reducing cost, increasing operational efficiencies and creating value for EY’s clients• Managed client relationships and supported their organizational business goals with practical high value solutions • Supported the pursuit process for all new and existing clients

Corporate Real Estate

Provided the leadership to deliver over 850 MSF of complex global real estate outsourcing solutions for new and existing clients, supported overall platform development, design and implementation as well as being responsible for managing a department P&L. List of clients include: Cisco Systems, Bank of America, Nokia Siemens Network, Sprint, Microsoft, PG&E, McKesson, Wells Fargo, Fidelity, AMEX, Motorola, Walgreens, Union Bank, Nestle, Ford Motors, GMAC, Iron Mountain, ADP, Royal Bank of Scotland, Goldman Sachs, AIG and Capital One.Selected Initiatives – Organizational Optimization, Process Improvement, Change Management• Delivered best-in-class organizational design, process improvement and implementation plans to corporate clients that supported their annual saving targets• Implemented with on-account team operational savings through organizational restructuring, defined metrics and effective supply chain management• Managed the client relationship from the completion of the sales process through project “go-live”• Developed 2011 and 2012 project budgets in excess of $40M and reduced annual project expenses through optimization of project resources, schedule consolidation, change requests, contract management and efficient utilization • Achieved 100% retention of high performing remote project teams for over five years• Delivered on the hiring of human capital (2000+ employees around the globe) from the client to the supplier side• Facilitated discussions with key leaders to determine current state, future state, roadblocks, resistance and alignment with all project stakeholders• Consulted with on account leadership team and clients in developing strategies and tools to support organizational change, increase adoption of new systems and process improvement• Managed teams of software developers, consultants and client teams for complex technology implementation and project transformation

Corporate Real Estate

Provided account team management for this integrated, multi-service 16M square foot of owned and leased realestate portfolio across North America. • Hired and managed a remote team of over 100• Managed annual and capital budgets, monthly forecasting and progress of internal initiatives• Oversaw facility, transaction, project management, lease administration and portfolio strategy• Achieved annual cost savings through vendor consolidation and effective contract management• Successfully managed leased and owned office/industrial portfolio through aggressive negotiation, lease audits and understanding business units strategic goals and objectives• Enhanced portfolio value through hiring and managing “best in breed” real estate brokers• Delivered exemplary client service and appropriate solutions while simultaneously driving enhanced value add solutions that meet annual cost saving objectives • Managed a team of project managers delivering large capital construction projects • Delivered process and procedure playbooks that achieved enhanced customer service delivery

America'S Investor Real Estate

Managed delivery of integrated real estate services for the following investment fund managers: ING Clarion, AEW,TA Advisors, GE and UBS. Portfolio comprised 60M square feet of office/industrial and retail properties.• Hired and managed a remote team of property and project manager, investor and investment sales brokers• Audited the America’s property management business; organizational review, process optimization, customer rationalization and cost saving opportunities – $30M saving was realized over an 18-24 months • Enhanced portfolio value through hiring and managing a team of investment sales brokers across the America’s • Attained highest client satisfaction score 4.7 as independently surveyed and reported by Kingsley• Achieved annual cost savings of 10-15% through vendor consolidation and contract management• Successfully property managed leased portfolio through understanding strategic operating business goals • Developed process and procedure operating manuals to achieve an enhanced service delivery experience

Investor Real Estate

Developed an asset services platform for an equity and debt investment portfolio worth $2.5B on behalf of major US pension funds which included; 50 million square feet of Class A office, industrial, retail assets and 5000 residential units throughout North America. • Member of the Executive Committee that developed and implemented investment strategies and monitored investment results relative to specific client goals and objectives

Investor Real Estate

Managed a 10 million square foot portfolio of Class A office building in the East Region for investor clients. Our service delivery was specialized in leasing, property management, investment sales, project management and development.