Jacqueline Smithharmon Email & Phone Number

Harrisburg, Pennsylvania Area

Collaborated with vendors and executives to develop the on boarding and training of PHEAA employees contracted to partner with the PA Department of Labor and Industry. I was then selected to manage a team of employees to accomplish the goals set forth by both parties. Trained internal and external employees via in person and online (TEAMS & Webinar) for.

Harrisburg, Pennsylvania

Front line support for customer service representatives to remedy concerns. Evaluated staff on their operational duties and followed up with meetings for growth and learning opportunities. Developed resources for customer service representatives which enhanced their knowledge and skills to perform their job duties. Investigated highly escalated accounts.

Harrisburg, Pennsylvania Area

Assumed responsibility for the satisfaction of customers by having a deep understanding of Federal and State guidelines on student loans. Communicated daily with customers to resolve inquiries and research accounts to ensure efficient and effective resolutions were meet. Subject matter expert on program requirements for both Federal and State. Maintained a.

Dover, Pennsylvania

Creating age appropriate lesson plans, following Stars guidelines and Better Kid Care. Caring for children through all aspects physical and emotional health. Following health procedures and guidelines. Communicating with parents and other staff members.

Dover, Pennsylvania

Creating age appropriate lesson plans, following Stars guidelines and Better Kid Care. Caring for children through all aspects physical and emotional health. Following health procedures and guidelines. Communicating with parents and other staff members.

PSU Harrisburg

Responsible for keeping logs and records of when and how long the tutor sessions lasted. Helping students understand material discussed in class. Showing students new ways of learning. Listening to the students struggles and working together to design a plan that works for them. Participated in trainings to gain more resources in order to help future.

Dover Pa

Handling customer questions, complaints and concerns including giving refunds. Answering phones calls and directing phone calls using a loud speaker system to alert managers to waiting calls. Responsible for handling money through Western Union, Lottery ticket purchases and winnings, cashing employee paychecks.Training new employees for various front end.

New Hope Charter School York Pa

Assisted the teacher in various roles. Helped enforce rules of the class room. Graded materiel, and administered test. Helped with homework and studying with after school hours. Went along on field trips as additional support and staff. I was available for students to talk to.

Bachelor Of Science (B.S.), Psychology

Activities and Societies: Tutor for symbolic logic

Psychology