- Provide executive and administrative support to Business Office Manager including management of diary and preparation of materials for meetings, notes of meetings. - Assist in the smooth running of the Business Office operations (Finance, Compliance, HR and QA)

On Sabbatical leave

1) Retail Showcase. Oversee the official launch and responsible for managing a retail showcase (Design Orchard) dedicated to local designers. Managed STB’s appointed Operator to ensure that the showcase is well managed and consumer experience is good. Involved in interfacing closely with STB’s Marketing Group and Regional Offices to promote the showcase. Collaborate and coordinate efforts with other agencies in areas that concern the whole development and have an impact on the showcase (for… Show more 1) Retail Showcase. Oversee the official launch and responsible for managing a retail showcase (Design Orchard) dedicated to local designers. Managed STB’s appointed Operator to ensure that the showcase is well managed and consumer experience is good. Involved in interfacing closely with STB’s Marketing Group and Regional Offices to promote the showcase. Collaborate and coordinate efforts with other agencies in areas that concern the whole development and have an impact on the showcase (for e.g. website, collaborations with other partners).2) Key retail concepts/events. To diversify Singapore’s shopping scene, involved in supporting the team in assessing the merits of pre-identified initiatives and seeking approvals. Responsible for building a case for the projects and prepare materials for approval, working closely with other agencies and stakeholders in the market to drive this portion of the work. 3) Support the Board in key initiatives that help to deliver key tourism outcome (i.e. drive visitor arrivals and tourism receipts). Chart strategies and formulate suitable action plans, working across departments within the Board, to achieve this objective. 4) Department Budget Officer and assist to mentor and guide junior team members. Show less

- Key member to work with stakeholders to Implement Singapore's Industry Transformation Map (ITM) for Hotel industries using technology and automation. - Facilitate adoption of lean management and processes in Singapore hotel industries- Work in partnership with tourism industry stakeholder to attract, develop and retain talent.- Encourage improvement and raise standards of hotel industry in Singapore through deepen engagement and understanding of their needs. - Assist hotels in… Show more - Key member to work with stakeholders to Implement Singapore's Industry Transformation Map (ITM) for Hotel industries using technology and automation. - Facilitate adoption of lean management and processes in Singapore hotel industries- Work in partnership with tourism industry stakeholder to attract, develop and retain talent.- Encourage improvement and raise standards of hotel industry in Singapore through deepen engagement and understanding of their needs. - Assist hotels in upgrading their capabilities by providing support in grant application. Show less

- Identified and developed business opportunities for Singapore's cruise tourism industry through collecting market intelligence, having a good grasp of industry trends and cultivating relations with key players of the industry- Increased involvement with existing stakeholders to develop and deliver projects

- Identified and developed business opportunities for Singapore local companies to internationalize in China- Conceptualised and organized events (e.g. press conferences, networking sessions, industry education seminars, mission trips etc) both in Singapore and China- Business development work for Singapore enterprises, in key sectors such as infrastructure, transport and logistics, business services, financial services, education, urban solutions and healthcare.- Forging bilateral… Show more - Identified and developed business opportunities for Singapore local companies to internationalize in China- Conceptualised and organized events (e.g. press conferences, networking sessions, industry education seminars, mission trips etc) both in Singapore and China- Business development work for Singapore enterprises, in key sectors such as infrastructure, transport and logistics, business services, financial services, education, urban solutions and healthcare.- Forging bilateral economic and political relations between Singapore and Shandong province through Singapore-Shandong Business Council. Show less

- Awarded "Best Customer Service Professional of the Year" in 2007- Developed standardised email and FAQ scripting for the Customer Service team to ensure consistent and accurate replies to queries from companies. - Provided one-stop consultation advice to walk-in visitors on organisation’s business assistance programs.- Developed training materials and conducted training to new hires and reception staff as part of skills upgrading efforts by organisation.

Provide friendly and accurate “one stop” solutions and account servicing to clients’ enquiries over telephone and emails.- Key liaison with Bank Branches and various department with regards to clients’ enquiries.- Maintained constant awareness of customer’s feedback and escalate issues to manager for quality improvement.- Awarded Certificate of Commendation in Consumer Financial Services (Feb 2005).